Open To Work
Hi, I’m
Jasmine Bell
Taylor,MI
Work Preference
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Pilot Freight Services
Operations Associate
05.2022 - Current
Job overview
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and drivers.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Trained employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Complete goal of over 40 calls per day.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time
Lowe's Home Improvement
Cashier/Customer Service/Curbside Pickup
09.2020 - 03.2022
Job overview
- Applied discounts/coupons and price changes as needed.
- Handled cash with high accuracy and took care to check bills for fraud.
- Redeemed coupons to discount purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Developed and managed relationships with customers to increase customer loyalty.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Lifted up to 40lbs at once and operated Ballymore lifts.
Spins Bowl
Cashier/ Bar Waitress
11.2018 - 03.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
BURGER KING
Team Member
03.2017 - 11.2018
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
Madonna UniversityLivonia, MI
Bachelor of Science from Forensic Science
05.2026
University Overview
- 3.2 GPA
- Madonnna University Forensic Science Society Member
Henry Ford CollegeDearborn, MI
Associate of Arts from Psychology
05.2021
University Overview
Annapolis High SchoolDearborn Heights, MI
High School Diploma
06.2018
University Overview
Skills
- Cash Handling
- Serving Experience
- Microsoft Word
- Microsoft Excel
- Telephone Etiquette
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Greeting Visitors
- Team Support
- Basic Mathematical Calculations
- Customer service
Additional Information
Additional Information
- Authorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Certification
Crime Laboratory Technician Certificate of Achievement, Madonna University.
Crime Scene Practice Certificate of Completion, Madonna University.
DNA Analysis Certificate of Completion, Madonna University.
Timeline
Operations Associate
Pilot Freight Services
05.2022 - Current
Cashier/Customer Service/Curbside Pickup
Lowe's Home Improvement
09.2020 - 03.2022
Cashier/ Bar Waitress
Spins Bowl
11.2018 - 03.2020
Team Member
BURGER KING
03.2017 - 11.2018
Henry Ford College
Associate of Arts from Psychology
Annapolis High School
High School Diploma
Madonna University
Bachelor of Science from Forensic Science