Jasmine Peterson
Virginia Beach,VA
Summary
Experienced professional with a strong background in project management, strategic planning, and team leadership. Proven track record of successfully delivering complex projects on time and within budget. Skilled in identifying and implementing process improvements to drive efficiency and productivity. Seeking new opportunities to leverage expertise in a dynamic and collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Consultant
S.L. Nusbaum Realty
04.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
Leasing Consultant
Greystone Property Management
07.2020 - 12.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
Customer Service Representative
Afni
09.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Activity Leader
Columbus Consolidated Government
07.2016 - 12.2016
- Having physical activity with kids ages 5-11
After Hour Receptionist
Emergency Animal Clinic
06.2015 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative/Call Center
Verizon
05.2014 - 03.2015
Administrative Assistance
Small Voices
04.2012 - 04.2014
Education
Associate - General Studies
Columbus Technical College
06.2016
High school or equivalent -
Jean Ribault High School
Jacksonville, FL01.2013
Skills
- Computer Skill
- Data Entry
- Administrative Assistant
- Filing
- Making Copies
- Faxing
- Customer Service/Salesman
- Typing 75wpm
- Microsoft Office (All)
- Scanning
- Excel
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
Certification
Fair Housing Certified
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Leasing Consultant
S.L. Nusbaum Realty
04.2023 - Current
Leasing Consultant
Greystone Property Management
07.2020 - 12.2022
Customer Service Representative
Afni
09.2018 - 07.2020
Activity Leader
Columbus Consolidated Government
07.2016 - 12.2016
After Hour Receptionist
Emergency Animal Clinic
06.2015 - 07.2016
Customer Service Representative/Call Center
Verizon
05.2014 - 03.2015
Administrative Assistance
Small Voices
04.2012 - 04.2014
Associate - General Studies
Columbus Technical College
High school or equivalent -
Jean Ribault High School
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