Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine Benitez

North Aurora,IL

Overview

10
10
years of professional experience

Work History

Store Manager

Victoria's Secret
06.2024 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established mentoring partnerships to support career growth and professional development of diverse talents within the organization.
  • Established a culture of continuous learning by promoting skill-building initiatives and resources.
  • Created personalized development plans based on individual strengths, interests, and goals, fostering greater worker satisfaction and retention rates.

Customer Experience Manager

Victoria's Secret
04.2022 - 06.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Completed daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed and delivered comprehensive training programs for new hires, ensuring consistent customer service experience.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Championed executive-level diversity training sessions, fostering greater leadership awareness and commitment to inclusivity goals.

Store Manager

Dry Goods
09.2020 - 04.2022
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Developed new store location from ground up by hiring and training efficient team.
  • Approved regular payroll submissions for multiple employees.
  • Oversaw, trained and encouraged employees, promoting culture of efficiency and performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Beauty Manager

Victoria's Secret
10.2019 - 10.2020
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Demonstrated new products, procedures and techniques to employees.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Interviewed and hired strong candidates for team.
  • Created and implemented aggressive action plan to address pressing cost control needs.

Pink Beauty Manager

Victoria's Secret
05.2019 - 10.2019
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team of associates.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Execute floor sets to standards.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

TAP Joilet PINK

Victoria's Secret
03.2019 - 05.2019
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Achieved or exceeded financial goals.
  • Identified and qualified customer needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

PINK Brand Leader

Victoria's Secret
02.2018 - 03.2019
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage.
  • Analyzing sales data, to be confident in numbers.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed payroll for an organization of 31 personnel.
  • Developed associates into a team to insure they are motivated.
  • Execute floorset by a specific time frame.

TAP Supervisor

Victoria's Secret
10.2017 - 02.2018
  • Supervised and directed merchandise and shipment processing.
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Communicated clear expectations and goals to each team member.
  • Helped drive sales goals.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Met with each associate to establish realistic sales goals for the month.
  • Actively pursued personal learning and development opportunities.
  • Mentored new sales associates to contribute to the store’s positive culture.

Sales Support Generalist

Victoria's Secret
02.2017 - 10.2017
  • Provided repeat customers with exceptional care and attention.
  • Operated the cash register and assisted co-workers with complex transactions.
  • Prepared merchandise for sales floor.
  • Trained and served as a peer coach for new sales associates.
  • Assisted in leading physical inventory.
  • Greeted customers and ascertained customers' needs.
  • Prioritized and accomplished wide range of tasks each shift.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Worked collaboratively in team environment.

Sales Associate

Pacsun
06.2015 - 02.2017
  • Creative; responsible for creating product displays.
  • Commended by management for strong work ethic and fine attention to details.
  • Flexible; available with minimal notice.
  • Consistently exceed goals set by company.
  • Excellent customer relationship; management skills.
  • Strong communication skills.

Education

Fire Science Certification - Fire Science

Waubonsee Community College
Sugar Grove, IL
2018

High School Diploma - undefined

West Aurora High School
Aurora, IL
2017

Skills

  • Highly motivated to excel
  • Oriented towards serving community
  • Work well with diverse teams
  • Consistently achieve set goals
  • Gain excellent communication skills
  • Bilingualfluent in Spanish
  • Understand importance of being on schedule, dependable
  • Function well under pressure
  • Think creatively; able to solve problems with limited materials when required
  • Value continuing education
  • Proficient with digital technologies

References

Katelyn Wilkey | Store Manager | Victoria's Secret PINK

602 Commons Dr.

Geneva, IL 60134

1(630)696-7326

Veronica Garcia | Store Manager | Victoria's Secret

1650 Premium Outlet Blvd.

Aurora, IL 60502

1(630)768-7895

Timeline

Store Manager

Victoria's Secret
06.2024 - Current

Customer Experience Manager

Victoria's Secret
04.2022 - 06.2024

Store Manager

Dry Goods
09.2020 - 04.2022

Beauty Manager

Victoria's Secret
10.2019 - 10.2020

Pink Beauty Manager

Victoria's Secret
05.2019 - 10.2019

TAP Joilet PINK

Victoria's Secret
03.2019 - 05.2019

PINK Brand Leader

Victoria's Secret
02.2018 - 03.2019

TAP Supervisor

Victoria's Secret
10.2017 - 02.2018

Sales Support Generalist

Victoria's Secret
02.2017 - 10.2017

Sales Associate

Pacsun
06.2015 - 02.2017

Fire Science Certification - Fire Science

Waubonsee Community College

High School Diploma - undefined

West Aurora High School

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