Jasmine Berwick
Weatherford,TX
Summary
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Telephone Operator
Texas Oncology
06.2022 - Current
- Assists with clerical duties as required and serves as a liaison between patients and medical staff.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Staffing Liaison
Scripps Memorial Hospital
03.2016 - 05.2020
- Check voice mail for sick calls ,approve open shifts , enter time card edits in kronos, review and balance staff counts, run flex genie, assigned staff to cover needs of hospital, answer phone calls between hospitals , attend bed meetings with charge nurses
- Decedent Affairs: Responsible for obtaining and entering the causes of death and obtaining the proper signatures once approved by the Dept of health services.
- Built ongoing relationships with doctors who may be responsible for providing these causes of death.
- Coordinate autopsies with Pathology along with the decedent’s family
- Responsible for completing the proper paperwork for the autopsy.
Certified Nursing Assistant
Scripps Memorial Hospital La Jolla
10.2015 - 05.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Reduced risks of patient infection and cross contamination by cleaning and sterilizing equipment.
Education
No Degree -
Southwestern College
Chula Vista, CAHigh School Diploma -
San Diego School of Creative And Performing Arts
San Diego, CA06.2009
Skills
- Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers
- Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives
Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller’s request and concerns
Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team
Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records
Knowledge of computer software and programs, such as Microsoft Office
Working collaboratively with colleagues and managers Ability to adapt to changes quickly both with the caller’s needs and preferences, as well as changes in company policies and procedures
Timeline
Telephone Operator
Texas Oncology
06.2022 - Current
Staffing Liaison
Scripps Memorial Hospital
03.2016 - 05.2020
Certified Nursing Assistant
Scripps Memorial Hospital La Jolla
10.2015 - 05.2020
No Degree -
Southwestern College
High School Diploma -
San Diego School of Creative And Performing Arts
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