Jasmine Bidgood
Fairburn,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Macy's
09.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Explain and demonstrate use of fragrances through actual application or card application
- Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies
- Attend product training classes and seminars
- Ensure proper presentation, organization, storing, and replenishment of stock
- Participate in pre-selling and sales driving events to maximize sales
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Ensure work area is free from hazards and work in a safe manner
- Adhere to Asset Protection and inventory control and compliance procedures
- Be in compliance with all hygiene standards
- Follows shortage programs and procedures
- Dependable attendance and punctuality
Support Lead
Macy's
06.2018 - 09.2022
- Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
- Lead colleagues in the execution and completion of assigned tasks
- As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding
- Ensure high-level of customer service through problem-solving and customer-focused resolutions.
- Enhance the in-store customer experience by promoting our Macy's mobile app
- Meet with People Leaders throughout the day to plan and monitor total store activities
- Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
- Perform store opening and closing procedures, including accessing alarm system and settling the registers
- Lead and participate in the adherence to our best in class merchandise standards.
- Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
Support Team Member
Macy's
10.2016 - 06.2018
- Customer Service: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Continuously develop knowledge of the store's merchandise and promotions to assist customers effectively and provide accurate information. Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
- Sales Support: Assist customers in finding products, offer product recommendations, and provide information about promotions or special offers. Select merchandise from selling floor to assist in fulfilling online orders. Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
- Merchandise Organization: Maintain an orderly and visually appealing store by restocking merchandise, arranging displays, cleaning and emptying fitting rooms, and ensuring shelves are adequately stocked. Assist with markdown execution to drive merchandise sell off of clearance items.
- Update Pricing and Signage: Maintain accurate pricing and signage throughout the store to ensure a seamless shopping experience for our customers. This entails regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies
- Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Teacher Aid
A Smart Start Learning Academy
02.2016 - 05.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
Education
Associate Degree in Nursing - Nursing
Georgia Military College
Fairburn, GA06.2019
High school diploma -
Langston Hughes High School
Fairburn, GA05.2016
Skills
- Medication Administration
- Retail Sales
- Computer Skills
- Merchandising
- Makeup Application
- Product Demos
- Customer service
- Hospitality
- Leadership
- Time Management
Timeline
Beauty Advisor
Macy's
09.2022 - Current
Support Lead
Macy's
06.2018 - 09.2022
Support Team Member
Macy's
10.2016 - 06.2018
Teacher Aid
A Smart Start Learning Academy
02.2016 - 05.2016
Associate Degree in Nursing - Nursing
Georgia Military College
High school diploma -
Langston Hughes High School