Jasmine Black
Grovetown,GA
Summary
Motivated and detail-oriented professional with a background in real estate, customer service, and administrative support. Former licensed real estate agent with strong knowledge of Fair Housing regulations, property marketing, and leasing procedures. Skilled in data entry, CRM systems, and communication across multiple platforms. Recognized for providing exceptional client service, resolving conflicts effectively, and maintaining accuracy in fast-paced environments. Eager to bring strong organizational skills, multitasking ability, and a customer-first mindset to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims processing
Allegiance
05.2025 - 11.2025
- Review and interpret HCFA 1500 and UB04 claim forms to validate billing accuracy and resolve claim discrepancies
- Utilize code link to identify and verify medical coding procedures and diagnoses, ensuring correct claim processing and benefit determinations
- Demonstrate strong communication, problem solving, and multitasking skills by explaining complex insurance terminology in simple terms and ensuring positive member experiences
- Providing high quality customer service by assisting members and providers with benefit inquires, claim statuses, eligibility, and appeals while maintaining confidentiality and accuracy
Supply Specialist
U.S. Army
05.2024 - 05.2025
- Managed inventory and property accountability with attention to detail
- Maintained accurate logs and supply records under high-pressure situations
- Demonstrated strong time management, organization, and communication skills
Administrative Assistant
Queen of Housekeeping
04.2020 - 02.2024
- Scheduled appointments, maintained client records, and handled check-ins and service confirmations
- Answered phone calls and responded to emails professionally and promptly
- Ensured high levels of client satisfaction through effective communication and problem resolution
- Demonstrated conflict resolution to achieve customer satisfaction over the phone while answering emails simultaneously
- Maintained confidential details such as names and billing information and formatting in Microsoft excel
Education
Diploma -
Grovetown High School
Grovetown, Ga05.2018
Skills
- Customer Service
- Call Center Operations
- Problem Solving
- CRM Software Live Chat & Email Support
- Time Management
- Data Entry
- Microsoft Office
- Conflict Resolution
- Multitasking
- Technical Support
- Listing presentations
- Property inspections
- Attention to detail
- Content development
- Social media marketing
- Property marketing
Certification
- Pre-licensing salesperson Georgia, CESHOP - October 2023
Timeline
Claims processing
Allegiance
05.2025 - 11.2025
Supply Specialist
U.S. Army
05.2024 - 05.2025
Administrative Assistant
Queen of Housekeeping
04.2020 - 02.2024
Diploma -
Grovetown High School