Jasmine Blackmen
Mobile,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CSR
Results Companies
Corpus Christi, TX
10.2018 - 02.2024
- Provided customer service support to customers over the phone and by email.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
CSR
Alorica
Saraland, AL
06.2015 - 12.2017
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
- Processed payments accurately and promptly.
Cook
Papa John's Pizza
Mobile, AL
06.2014 - 08.2016
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Prepared dough and sauce for pizzas according to recipes.
- Cleaned and sanitized kitchen surfaces and equipment.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Stocked shelves with necessary ingredients for making pizzas.
- Greeted customers and answered any questions they had about the store's products and services.
Education
GED -
Bishop State Community College
Mobile, AL02-2013
Skills
- Inbound and Outbound Calling
- Active Listening
- Professional telephone demeanor
- Microsoft PowerPoint
- Spreadsheets
- Multi-Task Management
- Microsoft Outlook
- Customer Service
- Positive and professional
- Client Relations
- High-energy attitude
- Researching
- Medical terminology knowledge
Timeline
CSR
Results Companies
10.2018 - 02.2024
CSR
Alorica
06.2015 - 12.2017
Cook
Papa John's Pizza
06.2014 - 08.2016
GED -
Bishop State Community College