Jasmine Blanco
Doral
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Burlington
Miami, FL
08.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and customer satisfaction standards.
- Trained and mentored team members on best practices for customer service excellence and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced response times to customer inquiries.
- Resolved complex customer issues by collaborating with cross-functional teams to deliver effective solutions.
- Developed performance metrics to monitor team productivity, fostering accountability and continuous improvement within the department.
Lead Singer
La Catedral Del Pueblo
Miami, FL
04.2021 - Current
- Identified mistakes made by other musicians and corrected problems.
- Provided accompaniment for church choirs and other musicians participating in worship.
- Studied with vocal coaches to develop voice and skills and rehearse for upcoming roles.
- Transposed music to alternate keys to fit individual styles or purposes.
- Directed, planned, created and led over 50 musical performances.
- Studied scores at length to learn music in detail and develop suitable interpretations.
Cashier Team Lead
Burlington
Miami, FL
11.2024 - 08.2025
- Supervised cashier team, ensuring high levels of customer service and operational efficiency.
- Trained and mentored new cashiers on register systems and company policies.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
- Monitored cash handling procedures, ensuring compliance with company standards.
Chorus President
Robert Morgan Educational Center Chorus
Miami, FL
08.2022 - 06.2023
- Provided opportunities for each student to reach fullest potential through artistic, creative expression.
- Familiarized students with basic concepts of tempo, symphony and chords.
- Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.
- Maintained student attendance records, grades and other required records.
- Coordinated with school, students and parents regarding afterschool rehearsals and performances.
Tri-M President
Robert Morgan Educational Center Tri-M NHS
Miami, FL
08.2022 - 06.2023
- Planned and supervised games and other recreational activities for students.
- Assisted in preparing lesson materials and bulletin board displays.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Offered extracurricular tutoring to help struggling students understand and comprehend material.
- Attended meetings and wrote reports for supervisors
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FL06-2023
Skills
- Confidence
- Creative Thinking
- Team Collaboration
- Team Leadership
- Live Music Performances
- Team Building
- Goal-Oriented
- Problem-solving
- Time management
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Customer Service Supervisor
Burlington
08.2025 - Current
Cashier Team Lead
Burlington
11.2024 - 08.2025
Chorus President
Robert Morgan Educational Center Chorus
08.2022 - 06.2023
Tri-M President
Robert Morgan Educational Center Tri-M NHS
08.2022 - 06.2023
Lead Singer
La Catedral Del Pueblo
04.2021 - Current
High School Diploma -
Robert Morgan Educational Center