Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Jasmine Bondurant

Austin,TX

Summary

Experienced software specialist with a strong background in delivering exceptional customer support and resolving technical issues. Leveraged extensive technical knowledge to enhance client satisfaction and streamline operational processes. Recognized for exceptional problem-solving skills and ability to foster positive and productive customer relationships.

Overview

10
10
years of professional experience

Work History

Salesforce Customer Success Engineer

VERUNA
06.2022 - 01.2025
  • Determined, reviewed criticality, and prioritized resolution of issues
  • Supported customers to answer queries, located information, gave guidance to self-help resources
  • Created application training tools in both written and video form
  • Supported new personnel in software, programs, and operational instructions

EHR & EMR Technical Support specialist

VISIONWEB
12.2018 - 07.2022
  • Reviewed, troubleshoot, and independently resolved escalated technical support cases
  • Implemented, maintained, configured, and supported electronic health records system
  • Developed and implemented changes to root causes of financial and quality underperformance and communicated strategies to providers and provider groups

Optician

INNOVATIVE EYECARE
01.2016 - 12.2018
  • Utilized EHR/EMR Software to properly document patient records
  • Explained health insurance, billing processes that included charging, claim submission, payment posting, and insurance follow-up to patients
  • Fit, and dispensed lenses for the correction of vision to adults and children

Optical manager

VISIONWORKS
08.2014 - 02.2016
  • Optical3rd Key Manager of store operations which included inventory management, customer service, employee scheduling, onboarding, training, and processing employee confidential documentation
  • Trained employees on EHR/EMR Software
  • Explained health insurance, billing processes that included charging, claim submission, payment posting, and insurance follow-up to patients

Education

Masters - Human Resources Management

HOUSTON CHRISTIAN UNIVERSITY
Houston, TX
01.2020

Bachelors - Business Administration

UNIVERSITY OF HOUSTON-DOWNTOWN
Houston, TX
01.2018

Skills

  • Google Suite
  • Salesforce
  • Visionweb,
  • Strategic Planning
  • CRM software experience
  • Customer satisfaction measurement
  • Salesforce proficiency
  • Customer feedback analysis
  • Customer retention strategies
  • Performance metrics tracking
  • Software troubleshooting

Accomplishments

  • Recognized for repeatedly building strong, positive connections with customers through personalized interactions, excellent service, and understanding their needs. The company was able to keep those customers coming back for repeat business, which resulted in a satisfying customer retention rate.

Timeline

Salesforce Customer Success Engineer

VERUNA
06.2022 - 01.2025

EHR & EMR Technical Support specialist

VISIONWEB
12.2018 - 07.2022

Optician

INNOVATIVE EYECARE
01.2016 - 12.2018

Optical manager

VISIONWORKS
08.2014 - 02.2016

Masters - Human Resources Management

HOUSTON CHRISTIAN UNIVERSITY

Bachelors - Business Administration

UNIVERSITY OF HOUSTON-DOWNTOWN
Jasmine Bondurant