Jasmine Bowles
Dallas,Texas
Summary
Proven HR/BOM and administrative leader from Lancaster/Desoto Nursing & Rehabilitation, adept in enhancing employee relations and retention through effective onboarding and orientation programs. Skilled in Resident Trust Fund policies and procedures, ensuring compliance and operational efficiency. Excelled in fostering positive workplace relationships and streamlining BOM processes, significantly contributing to organizational success in DSO collection processes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
BOM/HR Manager
Lancaster/Desoto Nursing & Rehabilitation
04.2017 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintained and reconcile residents trust accounts
- Researched accounts and completed due diligence to resolve collection problems.
- Oversaw daily posting of payments to customer accounts.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
CNA/Staffing Coordinator/ABOM
Williamsburg Village Healthcare
12.1996 - 04.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Operated cash recon for cash, check, and credit card transactions with excellent accuracy levels.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Education
Associate of Arts - Human Resources
El Centro College
Dallas,TX06.1995
High School Diploma -
Justin F. Kimball
Dallas,TX05.1993
Skills
HR policies and procedures
New Employee Orientation
Retention Strategies
Background Checks
Employment law compliance
Employee Relations
Onboarding and Orientation
Payroll
Employee Retention
Records Management
Microsoft Office and Docusign
Recordkeeping
Accomplishments
- Achieved DSO Collections percentages under 35% by completing A/R Aging with accuracy and efficiency.
- Documented and resolved Medicaid Pending which led to Approval of 90% results.
- Achieved Staffing turnover rate to 1% by introducing bonus structure for healthcare facilities
Timeline
BOM/HR Manager
Lancaster/Desoto Nursing & Rehabilitation
04.2017 - Current
CNA/Staffing Coordinator/ABOM
Williamsburg Village Healthcare
12.1996 - 04.2017
Associate of Arts - Human Resources
El Centro College
High School Diploma -
Justin F. Kimball
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