JASMINE BOWMAN
Jacksonville
Summary
Highly motivated and detail-oriented professional with extensive experience in customer service, administrative support, and healthcare operations. Demonstrating excellent communication, problem-solving, and organizational skills, successfully managing remote work environments efficiently. Ability to handle customer inquiries, resolve issues, and utilize technology to enhance workflow instrumental in delivering exceptional service in remote settings. Self-driven and adaptable approach, committed to consistently providing outstanding results.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
UF Health
01.2022 - Current
- Company Overview: Remote-Eligible Role
- Assist patients remotely via phone and email, resolving billing inquiries efficiently
- Review and correct insurance denials, charge postings, and payment errors
- Serve as a liaison between patients, medical staff, and insurance providers
- Maintain accurate documentation and ensure compliance with HIPAA regulations
- Remote-Eligible Role
Warehouse Associate & Customer Support
Tapestry/Coach
01.2016 - 01.2022
- Company Overview: Hybrid Role
- Provided virtual customer support for order inquiries and issue resolution
- Monitored and maintained inventory using digital tracking tools
- Ensured customer satisfaction by promptly addressing complaints and concerns
- Hybrid Role
Customer Service Representative
Remedy Staffing
01.2014 - 01.2016
- Company Overview: Remote Customer Service
- Handled inbound and outbound calls, assisting customers with inquiries
- Resolved service issues efficiently, reducing escalations by 30%
- Processed payments and updated account information while maintaining confidentiality
- Remote Customer Service
Call Center Customer Service Agent
GC Services
01.2010 - 01.2013
- Company Overview: Call Center & Remote-Eligible Role
- Managed high-volume inbound calls, ensuring first-call resolution for customer concerns
- Assisted customers with billing disputes, service requests, and payment extensions
- Maintained detailed records in CRM systems, improving response time
- Call Center & Remote-Eligible Role
Education
High School Diploma -
Cornerstone Christian
Jacksonville, Florida01.2009
Skills
- Remote Communication & Collaboration
- Time Management & Self-Motivation
- Customer Support & Issue Resolution
- Billing & Insurance Claims Processing
- CRM & Ticketing Systems
- Microsoft Office Suite
- Google Workspace
- Data Entry & Documentation
- Conflict Resolution & Problem-Solving
- CRM Systems
- Remote Communication Tools
- Cloud-Based Platforms
- Project Management Tools
Additional Notes
Seeking remote roles in customer support, administrative assistance, or healthcare services.
Technology Tools
- CRM Systems (Salesforce, Zendesk, Freshdesk)
- Remote Communication Tools (Zoom, Microsoft Teams, Slack)
- Cloud-Based Platforms (Google Drive, Dropbox)
- Project Management Tools (Trello, Asana)
Timeline
Patient Service Representative
UF Health
01.2022 - Current
Warehouse Associate & Customer Support
Tapestry/Coach
01.2016 - 01.2022
Customer Service Representative
Remedy Staffing
01.2014 - 01.2016
Call Center Customer Service Agent
GC Services
01.2010 - 01.2013
High School Diploma -
Cornerstone Christian
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