Jasmine Boyd

• Built several websites that traffic 5% more viewings that other competitors
• Created visuals that highlights the potential sales of companies
• Developed content and social media campaign strategies for on-going outreach.
• Managed content distribution to online channels and social media platforms.
• Used content management system to analyze user engagement and website traffic metrics.
• Approved, reviewed and edited content flowing to website.
• Maintained content marketing calendar to schedule creation and delivery deadlines.
• Directed content of website by gathering information and integrating data from other departments.
• Designed graphics for website decoration and layout.
• Conceptualized, planned and executed original designs for wide range of website properties.
• Configured and purchased domains for websites.
• Trained support staff in site implementation, updating and maintenance procedures.

• Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
• Instructed senior leaders on appropriate employee corrective steps.
• Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
• Devised hiring and recruitment polices
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
• Worked on special HR projects to promote and enhance services offered.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Conducted candidate interviews and performed background checks and verification.
• Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
• Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
• Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
• Created internal posting and advertisements while overseeing employment website.
• Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
• Recruited talented, diverse and qualified candidates for employment.
• Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
• Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
• Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
• Created organizational filing systems for records, and correspondence.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
• Adhered to federal and state guidelines and managed payroll and benefits for over 50 + employees.
• Accurately prepared weekly payroll and tracking data using the PayCom system.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Recruited top talent to maximize profitability.
• Facilitated communication and coordination between employees and management to keep parties informed.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.

· Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.

· Handled immigration-related issues for each business unit.

· Edited job position announcements before authorizing post.

· Maintained human resources information system and kept employee files up to date and accurate.

· Assisted management staff in annual year-end processes and data audits.

· Maintained human resources information system and kept employee files up to date and accurate.

· Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.

· Completed employee employment verifications and unemployment paperwork prior to hire or termination.

· Sent notices to employees and subcontractors regarding expiring documentation.

· Updated presentation and accompanying documents for compensation committee quarterly review.

· Counseled managers and employees regarding company policies, procedures and workplace issues.

• Assist individuals in gaining information on the available vaccines in specific areas
• Input sustainable data while also doing outbound calls
• Performed keyword searches that enabled the ability to find the most plausible information for clients
• Document review upon completion of appointment applications
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers via live chat
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Responsible for troubleshooting applications
• Inventoried spreadsheets
• Conducted customer service surveys
• Assist individuals (elders and hospitalized) with finding the best possible accommodations, such as transportation, front-loading of appointments and the best accessible resources for receiving vaccinations
• Provided primary customer support to internal and external customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Improved overall efficiency 100% by anticipating needs and providing outstanding support.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered excellent customer service, resulting in consistent 98.14% customer satisfaction rating.

• Signed and received mail with signature requirements upon delivery and loading.
• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
• Maintained records on customers with mail forwarding and change of address requests.
• Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
• Sorted mail according to order of address appearance for easy access in field.
• Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
• Distributed mail on foot to residences and businesses, delivering to approximately 498 customers per shift.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Sold stamps to customers along route and counted back bills and change to avoid errors.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased customer satisfaction by resolving issues.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

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• Van and bus transportation from facility to resident.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Prepared, calibrated and monitored production levels to achieve targets.
• Provide discipline and instruction to candidates
• Provided key emotional support to special needs youth.
• Reviewed daily requirements and forecasts and delegated work for optimal coverage.
• Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
• Evaluated candidate skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Trained candidates by relaying information on procedures and safety requirements.
• Built positive relationships with students through active listening and problem-solving skills.
• Managed and led activities promoting growth in mental, emotional and educational areas.
• Educated potential participants on available services and processes to engage in program.
• Conducted routine inspections to check quality and compliance with established specifications.
• Assisted students with homework issues and helped to incorporate positive study skills.
• Attended staff development meetings and workshops and applied information from those events into daily activities.

• Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination
• Assisted in creating accommodation packets for soldiers with LOD(line of duty) disabilities and appointed work conditions that aligned with what the soldiers were capable of achieving
• Compile information and type reports from employment records
• Search employee files and furnish information to authorized persons.
• Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Completed projects on time and under budget while resolving complex issues for senior leaders.
• Delivered consultative services and recruited qualified and diversified candidates for employment.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Maintained work structure by updating job requirements and job descriptions for positions.
• Advocated for staff members and counsel supervisors to identify and resolve conflicts.

• Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Optimized system operation and resource utilization to streamline workflows and processes.
• Logged activities in tracking system to maintain accurate, timely records.
• Responded to inquiries by phone, email and walk-up requests.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Entered personnel and subcontractor data into central database. (SAP/ I-9 systems)
• Evaluated timecards for accuracy on regular and overtime hours.
• Consist of hiring and terminating employees who includes orientation and verification
• Coordinated meetings, developed meeting content and presented human resources law updates.
• Creating and maintaining access points for work records .Coordination of 5 to 25 interview sessions per week as well as processing evaluations
• Coordinator of grievance policy as well as maintaining FMLA FLSA records and etc.
• Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
• Edited job position announcements before authorizing post.
• Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
• Maintained human resources information system and kept employee files up to date and accurate.
• Assisted management staff in annual year-end processes and data audits.
• Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Sent notices to employees and subcontractors regarding expiring documentation.
• Updated presentation and accompanying documents for compensation committee quarterly review.
• Counseled managers and employees regarding company policies, procedures and workplace issues.

• Interact with customers (veterans)to provide information in response to inquiries about products and services and to handle and resolve complaints based on specific needs required in order to work.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Collected and analyzed customer information to prepare product or service reports.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Effective liaison between customers and internal departments.
• Delivered prompt service to prioritize customer needs.