Jasmine Bozeman
Fort Lauderdale,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 15 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Central Reach
11.2021 - Current
- Assisting staff with resolving complex customer issues and implementing targeted solutions
- Cross-trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed
- Documenting customer correspondence in CRM to track requests, problems, and solutions was another key responsibility, ensuring effective communication and follow-up
- Additionally, properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services, fostering stronger customer relationships and satisfaction.
- Managed approximately 175 incoming calls, emails and faxes per day from customers.'
Customer Resolution Specialist
Enviri Corporation
11.2020 - 09.2021
- Contributed to the business's achievement and maintenance of industry-leading customer service ratings
- Assistance was provided in analyzing complaints, issues, and grievances, forwarding them to designated departments for investigation and response
- Strong communication and negotiation skills were employed to keep revenue streams alive, and refunds were offered as a last resort to maintain customer satisfaction
- Additionally, effectively managed a high volume of inbound and outbound customer calls, ensuring a responsive and proactive approach to addressing customer needs and concerns.
- Managed approximately 175 incoming calls, emails and faxes per day from customers.'
Technical Support Representative
Path Medical
03.2019 - 11.2020
- Technical support was provided to over 300 customers, aiding in the resolution of their technical issues, as well as assisting them in setting up and troubleshooting hardware and software systems
- Maintaining customer satisfaction was prioritized through the provision of timely and accurate solutions to their inquiries
- Additionally, customer complaints were promptly addressed and resolved, ensuring customer loyalty through the delivery of excellent customer service.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Associate of Applied Science - Nursing Science
ATI Training Center
Fort Lauderdale, FL01.2007
Skills
- Multi-tasking Abilities
- Inbound & Outbound Calls
- Issue & Complaint Resolution
- Active Listening Skills
- Microsoft Office Expertise
- Technical Support Expertise
- Upselling Products & Services
- Call Center Operations
- Work Task Prioritization
- Call center experience
- Problem Resolution
- Customer Relations
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
State
Florida
City
Fort Lauderdale
Timeline
Customer Service Representative
Central Reach
11.2021 - Current
Customer Resolution Specialist
Enviri Corporation
11.2020 - 09.2021
Technical Support Representative
Path Medical
03.2019 - 11.2020
Associate of Applied Science - Nursing Science
ATI Training Center
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