Jasmine Bracey
Detroit,MI
Summary
Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banking Specialist
Qualfon
05.2024 - Current
- Handle inbound and outbound calls regarding banking.
- Assist USAA members with managing all electronic banking systems.
- Assist with monetary transaction, non-monetary and maintenance transactions.
- Process disputes and any stop payment requests.
- Utilizes resources and systems to conduct research and present member with resolution.
- Adhere to performance metrics and qualify standards.
- Provide information regarding existing loans, CD’s, insurance types of accounts.
- Assist with closing existing checking, savings, CD accounts.
- Assist members with accessing mobile accounts.
Case Manager
Movate
12.2022 - 04.2024
- Handle inbound and outbound calls regarding customers/dealerships vehicle's and warranty.
- Handle cases involving complex and escalated customer issues
- Resolve escalated/complex cases where expectations are clearly expressed to customers, customer follow-up times/dates are agreed upon in advance, and compensation for poor customer experiences are relative to the impact on each customer's background and needs
- Interface with car dealers, customers and other internal business partners to facilitate the diagnosis/repair of vehicle concerns subject to multiple and/or lengthy repair attempts
- Conducting research by reviewing vehicle product guides, and interfacing with technical teams and product specialists
- Resolve sales experience complaints such as poor showroom or F/I interactions, lease-end issues, delivery condition of sold vehicles, providing education and guidance to customers on sales/finance inquiries
- Resolve service experience complaints such as warranty eligibility disputes, issues involving normal vehicle operation, cost of repairs, product liability claims, back-ordered parts, loaner cars, and appointment reservations.
Administrative Assistant/CSR
Amrock, formerly Title Source Inc
04.2020 - 09.2022
- Took inbound calls in a call center environment for different clients in regards to funds and money order dates
- Printing and securing checks to be sent to different vendors
- Filing and organizing files for clients
- Handle lead aggregate returns, ensuring accurate and timely processing of leads and maintaining records
- Collect payments from clients and customers, maintaining accurate financial records and assisting with invoicing as needed
- Assisted clients with additional needs and information regarding the company.
Cashier
CVS Health
08.2018 - 01.2020
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
- Supporting opening and closing store activities, when needed
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
- Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
Education
College in Medical Billing & Coding -
Dorsey College
07.2024
High school diploma -
Fitzgerald High School
Warren, MI06.2018
Skills
- Computer
- Administrative
- Customer support
- Conflict resolution
- Typing
- Case Management
- Training & Development
- Strategic thinking
- Organization
- Communication
- Analyst
- Self-Awareness
- Empathy
- Innovation
- Integrity
- Time management
- Mentorship
Certification
Driver's License
Additional Information
Highly motivated and able to take direction and function independently. Ability to work in a fast-paced environment and adapt to ever-changing requirements. Able to interpret and relay information to others; communicate with staff; provide presentations and exceptional customer service.
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service
Timeline
Banking Specialist
Qualfon
05.2024 - Current
Case Manager
Movate
12.2022 - 04.2024
Administrative Assistant/CSR
Amrock, formerly Title Source Inc
04.2020 - 09.2022
Cashier
CVS Health
08.2018 - 01.2020
College in Medical Billing & Coding -
Dorsey College
High school diploma -
Fitzgerald High School
Driver's License
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