Jasmine Brayboy
Fayetteville,NC
Summary
Personable and analytical with keen aptitude for data organization and management. Equipped with solid understanding of data analysis techniques and adept at using SQL and Excel to manage and interpret data. Committed to leveraging skills to drive data-driven decision-making and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Data Manager
Agape Achievement Academy
07.2023 - Current
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Enhanced data accuracy by implementing robust data validation and quality control processes.
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Troubleshot technical issues efficiently under pressure; provided prompt and knowledgeable support to endusers.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
PARAPROFESSIONAL
Agape Unit Care Services
02.2015 - Current
- Addressing customer inquiries and resolving complaints efficiently and effectively is a key skillset I possess
- Proficiently handling customer questions and concerns with a focus on delivering high-quality service
- Providing consistent and reliable assistance to customers, ensuring their issues are resolved to their satisfaction
- Managing and resolving customer complaints with professionalism and empathy, leading to improved customer satisfaction and retention
- Utilizing advanced problem-solving skills to address and mitigate customer grievances promptly
- Maintaining a calm and positive demeanor while addressing customer queries, ensuring a seamless and pleasant experience
- Demonstrating exceptional interpersonal skills to build and maintain strong customer relationships
- Applying critical thinking to assess and resolve issues, minimizing disruptions and enhancing customer experience
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Fayetteville State University
Fayetteville, NC12.2024
HIGH SCHOOL DIPLOMA -
EE Smith Senior High School
06.2012
Skills
- Effective Time Management
- Creative Problem Solver
- Active Listening
- Efficiency Under Pressure
- Critical Thinking
- Exceptional Customer Service Skills
- Data Quality Assurance
- Data Security
Timeline
Data Manager
Agape Achievement Academy
07.2023 - Current
PARAPROFESSIONAL
Agape Unit Care Services
02.2015 - Current
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
Fayetteville State University
HIGH SCHOOL DIPLOMA -
EE Smith Senior High School
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