JASMINE BRIDGEFORTH
Yulee,FL
Summary
I pride myself on the high-level problem-solving skills I have used in all roles to overcome adversity and guarantee efficiencies in my team. I am a self-motivated team player with professional clerical communication skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
MAPFRE Insurance
Yulee, FL
05.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collaborated with other departments to resolve any outstanding billing issues quickly.
- Provided technical assistance to clients regarding billing procedures and policies.
- Assisted customers with inquiries regarding their bills and payment options.
Telemarketer
Instant Teams
Yulee, FL
02.2023 - 05.2023
- Utilized customer relationship management software for tracking leads and sales efforts.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Greeted customers in a friendly, professional manner on the phone.
- Initiated outbound calls to prospective clients using scripts.
Customer Service Representative
InnovaCare
Jacksonville, FL
06.2021 - 07.2022
- Scheduled appointments for customers based on their availability.
- Documented all activities related to appointment setting processes.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
OptumRx
Jacksonville, FL
10.2019 - 05.2021
- Checked customer information for accuracy and completeness before processing orders.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Sales Representative
Transtar Industries Inc.
Jacksonville, FL
10.2017 - 07.2019
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with customers to ensure repeat business.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Generated new sales leads through cold calling and networking activities.
Inventory Manager
COS Phones
Union, NJ
01.2012 - 06.2016
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
Education
A.S-Business Administration -
DeVry University
Naperville, IL06-2024
Diploma -
Rahway High School
Rahway, NJ07-2011
Skills
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Information Security
- Account updating
- Scheduling
- Microsoft PowerPoint
- Order Fulfillment
- De-Escalation Techniques
- Spreadsheets
- Quality Assurance Controls
- Microsoft Excel
- Sales expertise
- Microsoft Outlook
References
- Amanda Moore, Innovacare, (904) 729-3508
- Darryl Sanders JR., COS Phones, (862) 944-0132
- Katrina Nelson, Optum RX, (352) 255-7120
Timeline
Customer Service Representative
MAPFRE Insurance
05.2023 - Current
Telemarketer
Instant Teams
02.2023 - 05.2023
Customer Service Representative
InnovaCare
06.2021 - 07.2022
Customer Service Representative
OptumRx
10.2019 - 05.2021
Sales Representative
Transtar Industries Inc.
10.2017 - 07.2019
Inventory Manager
COS Phones
01.2012 - 06.2016
A.S-Business Administration -
DeVry University
Diploma -
Rahway High School