Jasmine Brocks
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
University Mississippi Medical Center
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Alorica
08.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Mississippi Sports Medicine And Orthopedic Center
10.2019 - 08.2021
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as first point of contact and set appointments for patients
- Acted as a reliable point of contact for patients, addressing concerns or questions about their appointments with professionalism and tact.
- Overcame objections using friendly, persuasive strategies.
Customer Service Representative
Conduent (Humana)
08.2017 - 10.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Christ Missionary And Industrial School
Jackson, MS06-2014
Skills
- Customer service
- Active listening
- Customer relations
- Call center experience
- Payment processing
- Scheduling
- Follow-up skills
- CRM software
- Medical reception
- Medical terminology
- Patient scheduling
- Phone and email etiquette
Timeline
Customer Service Representative
University Mississippi Medical Center
01.2024 - Current
Customer Service Representative
Alorica
08.2021 - 01.2024
Customer Service Representative
Mississippi Sports Medicine And Orthopedic Center
10.2019 - 08.2021
Customer Service Representative
Conduent (Humana)
08.2017 - 10.2019
Christ Missionary And Industrial School
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