JASMINE BROOKS
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
ACCOUNT RESOLUTION REP
WELLS FARGO AUTO
Irving, TEXAS
10.2017 - 03.2024
- Researched personal information using skip tracing tools such as Lexis Nexus, Innovis, Experian, and other internal tools.
- Contacted delinquent debtors by phone in an inbound/outbound call center in an effort to collect a debt.
- Evaluated accounts and recommended appropriate action throughout the collection cycle.
- Communicate with repo agents with possible addresses via phone, email, and recovery systems.
- Assist customers with setting up payments and/or payment arrangements.
- Enhanced company reputation by providing exceptional customer service and support.
COLLECTOR 3
WELLS FARGO AUTO
Irving, TEXAS
11.2016 - 10.2017
- Contacted delinquent debtors by phone in an inbound/outbound call center in an effort to collect a debt.
- Evaluated accounts and recommended appropriate action throughout the collection cycle.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Used skip tracing and other techniques to locate debtors.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
COLLECTOR
SANTANDER
North Richland Hills, TEXAS
11.2013 - 11.2016
- Contacted delinquent debtors by phone in an inbound/outbound call center in an effort to collect a debt
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
CALL CENTER REP
DSS RESEARCH
Fort Worth, TEXAS
10.2010 - 10.2013
- Collects customer feedback and makes process changes to exceed customer satisfaction.
- Provides accurate and appropriate information in response to customer inquiries as well as addressing customer service inquiries in a timely and accurate fashion always maintaining up-to-date records at all time.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
High School Diploma -
ARLINGTON HEIGHTS HS
Fort Worth, TX06-2009
Skills
- Strong problem solving aptitude
- Effectively collaborate with peers
- Works well under pressure
- Customer Service
- Fast Learner
- Strong organizational, muli-tasking, prioritizing skills
- Strong attention to detail and accuracy
- Staff Training
- Skip Tracing
Timeline
ACCOUNT RESOLUTION REP
WELLS FARGO AUTO
10.2017 - 03.2024
COLLECTOR 3
WELLS FARGO AUTO
11.2016 - 10.2017
COLLECTOR
SANTANDER
11.2013 - 11.2016
CALL CENTER REP
DSS RESEARCH
10.2010 - 10.2013
High School Diploma -
ARLINGTON HEIGHTS HS