Jasmine Brooks
Acworth,GA
Summary
Dynamic professional with a proven track record , excelling in customer relationship development and database management. Leveraged leadership qualities and administrative support skills to enhance team productivity and streamline operations. Achieved significant improvements in customer satisfaction and efficiency, demonstrating a strong ability to manage priorities and prepare critical documentation.
Overview
21
21
years of professional experience
Work History
Marketing Associate
590 Holdings LLC
03.2022 - 01.2025
- Supported the design process of various promotional materials including brochures, flyers, and advertisements.
- Designed and distributed informative newsletters, keeping target audience well-informed and interested.
- Updated spreadsheets with statistical, financial and non-financial information.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted the marketing team in development and executing marketing strategies to promote real estate development projects, properties for sale, and construction building services.
- Researched demographics of local homeowners to identify target consumers.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Deli Department Manager Trainee
Publix Super Markets
08.2016 - 03.2019
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Worked in fast-paced environment demonstrating flexibility and the ability to quickly adapt to new task and team dynamics.
- Collaborated with team members to ensure smooth store operations during peak hours and busy periods.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Help maintain store cleanliness and organization, including restocking and inventory management.
- Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
- Participated in a intensive management training program gaining the understanding of store operations and customer service.
- Supported the management team in overseeing staff, coordinating schedules.
- Worked closely with customers to address concerns, resolve issues, and ensure a positive experience by upholding company standards.
- Assisted in various departments cashier, customer service, stocking and ordering inventory.
Executive Administrative Assistant
Superior Lending LLC
01.2004 - 08.2010
- Conducted training sessions for new loan officers, teaching them how to navigate the loan origination software, adhere to company policies, and accurately gather and process the required information to successfully complete a loan application.
- Helped streamline communication between loan officers and processors, ensuring clear and timely exchange of information to keep the loan process moving smoothly
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Coordinated and managed company events such as parties, team trips, and birthday celebrations, ensuring all aspects were planned and executed smoothly.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Provided support to company executives and employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FLSkills
- Customer Relationship Development
- Database Management
- Prioritized Task Management
- Documentation and Reporting
- Leadership qualities
- Administrative support
- Microsoft Office Suite
- Professional communication
Timeline
Marketing Associate
590 Holdings LLC
03.2022 - 01.2025
Deli Department Manager Trainee
Publix Super Markets
08.2016 - 03.2019
Executive Administrative Assistant
Superior Lending LLC
01.2004 - 08.2010
Associate of Arts - Business Administration
Valencia College
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