Summary
Overview
Work History
Education
Skills
Place Of Birth
Educational Data
Personal Information
References
Timeline
Generic

Jasmine Brown

Purvis,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Flex Delivery Driver

Amazon
05.2023 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.

Parts Specialist (Work From Home)

General Motors, GM
06.2022 - 05.2023
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Satisfied customers with fast, knowledgeable service for GM product needs.
  • Assisted customers in finding appropriate parts promptly.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Assisted customers with credit card payments over the phone.

Customer Service Representative (Work From Home)

Conduent
10.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Contract Greeter/Clerk

Mississippi Highway Patrol
07.2018 - 08.2019
  • Maintained well-organized and complete record system for optimal productivity, compliance and accuracy.
  • Received and processed cash, credit and debit payments.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Utilized office management software to record and track customer information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Special Services/Sales Associate/Cashier

Home Depot
02.2015 - 03.2016
  • Operated cash register and assisted co-workers with complex transactions such as returns, exchanges and refunds.
  • Performed special service desk operations.
  • Maintained up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
  • Served senior member of customer service team by training new hires, answering coworkers' questions, and encouraging adherence to company policies.
  • Utilized company systems to maintain the company's database of key information.
  • Developed incentives, achieving sales targets to increase revenue.

Receiving/Sales Associate

Bass Pro Shop
05.2013 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Cashier

Best Buy
03.2012 - 02.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.

Seasonal Cashier/Stock

Toys R US
06.2010 - 03.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Applied Science - Early Childhood Education

Pearl River Community College
Poplarville, MS
05.2024

Skills

  • Complaint Resolution
  • Data Collection
  • Information Security
  • Report Generation
  • Product Knowledge
  • Account Updating
  • Scheduling
  • Appointment Scheduling
  • Paperwork Processing
  • Data Entry
  • Conflict Resolution

Place Of Birth

Flowood, Mississippi

Educational Data

  • Hinds Community College, 250 Church Road, Brandon, MS, 39047-9593, Early Childhood Development, 05/2013 - 12/2013
  • Mississippi Gulf Coast Community College, Gautier, MS, 39553, Early Childhood Development, 08/2012
  • Hinds Community College, Raymond, MS, 39154, General Studies, 08/2007 - 05/2009
  • The Education Center, 4080 Old Canton Road, Jackson, MS, 39216, 12
  • Northwest Rankin High School, 5805 Highway 25, Flowood, MS, 39232, 9 - 11

Personal Information

Date of Birth: 08/11/89

References

  • Roger Sinclair 601-624-4996
  • Marcus Everett 601-441-4969
  • Tabatha Stubbs 225-247-3229
  • Buddy Collins 601-516-0330

Timeline

Flex Delivery Driver

Amazon
05.2023 - Current

Parts Specialist (Work From Home)

General Motors, GM
06.2022 - 05.2023

Customer Service Representative (Work From Home)

Conduent
10.2021 - 04.2022

Contract Greeter/Clerk

Mississippi Highway Patrol
07.2018 - 08.2019

Special Services/Sales Associate/Cashier

Home Depot
02.2015 - 03.2016

Receiving/Sales Associate

Bass Pro Shop
05.2013 - 03.2015

Cashier

Best Buy
03.2012 - 02.2013

Seasonal Cashier/Stock

Toys R US
06.2010 - 03.2011

Associate of Applied Science - Early Childhood Education

Pearl River Community College

Similar Profiles

CREATE PROFILE
Jasmine Brown