JASMINE BROWN
Hollywood,FL
Overview
8
8
years of professional experience
Work History
Billing & Technical Support (REMOTE)
Kelly Services
Hollywood, FL
12.2019 - Current
- Executed billing tasks and recorded information in company databases
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Thoroughly documented inquiry outcomes for accurate tracking and analysis
- Manage variety of interactions with clients via phone, email, and other methods of communication
- Analyze data to resolve complex technical issues.
- Developed and maintained positive customer relations and coordinates
- Manage escalation cases with professionalism and focus on client satisfaction
- Monitored day-to-day activities of new employees, noting areas needing improvement and implementing plans for rectification
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Waitress
Waffle House
Miami, FL
01.2018 - 11.2019
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Team Leader
Wingstop
Miramar, FL
02.2016 - 12.2017
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service.
- Received food orders from individuals and explained offerings.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Monitored inventory to keep adequate stock of food items and supplies.
- Set up, restocked and cleaned dining areas.
Education
Mixology & Bartending
ABC Bartending
Las Vegas, NV04.2022
Associate in Nursing -
Miami Dade College
Miami, FL08.2018
Skills
- Point of Sale (POS) system operation
- Highly responsible and reliable
- Works well under pressure
- Exceptional interpersonal skills
- Upbeat, outgoing, and positive
- Master of sales techniques
- Food safety understanding
- Sharp problem solver
- Energetic work attitude
Timeline
Billing & Technical Support (REMOTE)
Kelly Services
12.2019 - Current
Waitress
Waffle House
01.2018 - 11.2019
Team Leader
Wingstop
02.2016 - 12.2017
Mixology & Bartending
ABC Bartending
Associate in Nursing -
Miami Dade College