Jasmine Brown
Carrollton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
7
7
years of professional experience
Work History
Telephone Service Representative
Teleperformance
07.2023 - 09.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Maintained customer records by updating account information.
- Approved and terminated customer contracts upon request.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Salon Manager/Master Stylist
4HRBRAIDBAR
07.2016 - 04.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Promoted business through marketing initiatives and use of social media.
Fulfillment Associate
Amazom Warehouse
11.2021 - 05.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
Education
High School Diploma -
Humphreys County High School
Belzoni, MSSkills
- Complaint resolution
- Customer Service
- Attention to Detail
- Goal-Oriented
- Verbal and written communication
- Customer Engagement
- Professional Communication
- Stress Tolerance
- Strategic Decision-Making
- Appointment Scheduling
- Email and Telephone Etiquette
- Adaptability and Dependability
- Inbound and outbound calls
Timeline
Telephone Service Representative
Teleperformance
07.2023 - 09.2023
Fulfillment Associate
Amazom Warehouse
11.2021 - 05.2022
Salon Manager/Master Stylist
4HRBRAIDBAR
07.2016 - 04.2023
High School Diploma -
Humphreys County High School