Jasmine Brown
2024 Blue Valley Ave Socorro ,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Well-trained heavy equipment worker. Team-minded, reliable and dedicated to supporting company and customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Representative
General Dynamics Land Systems
Fort Bliss, TX
02.2024 - Current
- Verified that all work met required specifications.
- Conducted technical inspections on 8 tanks within the 1st armor division.
- Delivered comprehensive and practical training to elevate the proficiency of General Dynamic mechanics.
- Demonstrated excellent interpersonal and people skills by initiating engaging conversations with customers.
- Maintained knowledge through advanced training.
- Supported in the upkeep and resolution of issues with the M1A2 Sep V2 when necessary.
System Maintaner
General Dynamics Land Systems
Fort Bliss, TX
07.2022 - 02.2024
- Supervised small teams on missions to get projects done in a timely manner.
- Engaged in ongoing communication with US Army units to gauge track vehicle requirements and promptly report any defects or challenges.
- Volunteered for OCONUS mission in Germany.
- Supported US Army Units during training rotations at the National Training Center.
- Communicated troubleshooting findings to US Army Team chiefs and devised repair plan.
- Delegated responsibilities among team members to enhance group productivity.
- Managed project assignments and distributed responsibilities to team members.
- Provided timely and efficient assistance to meet customer requirements.
Contractor
Panther Group Contract House
Fort Bliss, TX
01.2022 - 07.2022
- Demonstrated outstanding service and attentiveness to the needs of US Army units, as well as Non-Commissioned officers, during personal interactions.
- Collaborated with team members and customers to identify and implement effective solutions for enhancing operational efficiency.
- Found creative solutions to problems that exceeded satisfaction of US Army units.
- Communicated troubleshooting diagnosis and proposed repair plan to US Army team chiefs.
Assistant Manager
Boba Tea Company
El Paso, TX
02.2021 - 11.2021
- Constructed employee schedules, monitored time records, and processed bi-weekly payroll for a staff of 12.
- Supported and worked closely with management in the development of strategic plans towards achieving business objectives.
- Provided guidance and encouragement to enhance teamwork and accomplish operational objectives.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Supervised and mentored team members to ensure delivery of exceptional service to both guests and vendors, building long-lasting professional partnerships.
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
Abrams Tank Maintainer
US Army
El Paso, TX
07.2016 - 03.2021
- Inspected, diagnosed and troubleshot crossing electronic equipment, devices and structures and determined appropriate repairs for remediation.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Attention to detail
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members to find workable solutions.
- Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
Education
Associate of Applied Science - Medical Assisting
Brown Mackie College - Dallas
Albuquerque, NM10.2015
Skills
- Team Supervision
- Customer relations
- Continuous Improvement
- Attention to Detail
- Problem-Solving
- Experience in leadership
- People Skills
- Teamwork and Collaboration
- Safety processes
- Problem Resolution
- Quality Assurance
- Processes and procedures
- Training and development
- Staff development
Certification
- Quality Assurance/ Quality Control Certified; April 2024
Timeline
Quality Assurance Representative
General Dynamics Land Systems
02.2024 - Current
System Maintaner
General Dynamics Land Systems
07.2022 - 02.2024
Contractor
Panther Group Contract House
01.2022 - 07.2022
Assistant Manager
Boba Tea Company
02.2021 - 11.2021
Abrams Tank Maintainer
US Army
07.2016 - 03.2021
Associate of Applied Science - Medical Assisting
Brown Mackie College - Dallas