JASMINE Brown
Reynoldsburg
Summary
Developed strong communication and organizational skills in healthcare setting, focusing on patient interaction and administrative duties. Transitioning to new field, aiming to leverage abilities in medical assisting to further career paths in healthcare.
Overview
4
4
years of professional experience
Work History
Patient Registration Specialist
Orthopedic One
08.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
Member Service Representative
Wheels Up
04.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Member Service Representative
Aetna, a CVS Health
03.2021 - 04.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Independence High School
Columbus, OH06-2003
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Patient confidentiality
- Data entry
- Data entry proficiency
- Eligibility determination
- Electronic recordkeeping
- Teamwork
- Strong interpersonal skills
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Patient Registration Specialist
Orthopedic One
08.2023 - Current
Member Service Representative
Wheels Up
04.2022 - 07.2023
Member Service Representative
Aetna, a CVS Health
03.2021 - 04.2022
High School Diploma -
Independence High School
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