Jasmine Brown
Atlanta,USA
Summary
Dynamic Customer Service Representative with extensive experience at the Internal Revenue Service, skilled in cash management and complaint handling. Proven track record of preparing accurate amended returns and resolving taxpayer inquiries effectively. Strong communicator dedicated to enhancing customer satisfaction while ensuring compliance with regulations. Committed to delivering exceptional service in fast-paced environments brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative 40 Hours
Internal Revenue Service
11.2024 - Current
- Prepared amended returns when needed based on changes in client information or IRS audit findings
- Reviewed prior year's returns for accuracy and completeness prior to submitting them
- Analyzed financial data, identified deductions, and calculated taxes owed or refundable amounts due
- Conducted research on IRS regulations
- Assisted taxpayers with resolving inquiries from the Internal Revenue Service
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Document Management Specialist 40 Hours
Atm solutions
12.2023 - 11.2024
- Identify, classify, and disposition documents according to functional support, business processes, claim support, and metadata requirements
- Customize the document management system to enhance its learning capabilities regarding metadata elements document characteristics and essential
- Receive, organize, and process claim documentation, ensuring alignment with daily workflow and adherence to SLAs
- Maintain quality assurance throughout documentation processes, adhering to established guidelines and procedures
- Ensured that all ATM machines were adequately stocked with money prior to opening hours
Customer Care Representative 40 Hours
Loomis
02.2021 - 11.2023
- Reviewed monthly financial statements for accuracy and addressed discrepancies as needed
- Resolved customer complaints promptly while maintaining a positive attitude towards customers at all times
- Responded quickly to meet customer needs and resolve problems
- Performed regular maintenance on all ATM machines, including cleaning, refilling cash cassettes, replacing paper rolls, and testing equipment
- Recognized potential fraudulent activities by monitoring suspicious behavior from customers during interactions
- Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments
- Collaborated with other departments such as operations and lending to provide comprehensive solutions for customers
Customer Service Representative 40 Hours
Garda world
11.2018 - 02.2021
- Resolved customer issues efficiently, achieving a 95% customer satisfaction score
- Trained new hires on customer engagement techniques and company policies, enhancing team productivity
- Streamlined the process for troubleshooting technical issues, reducing resolution time by 20%
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
Assistant Manager Fast Food
Dominos
04.2018 - 11.2018
- Processed invoices, credit memos, and other documents in accordance with company policies
- Negotiated payment plans with customers when necessary while ensuring adherence to contractual terms
- Maintained comprehensive documentation of all creditors' activities including account balances, transactions, adjustments
- Handled customer complaints and inquiries in a courteous and efficient manner
- Analyze member feedback and health data to inform decision-making and optimize program offerings, contributing to a 15% increase in overall member satisfaction
- Resolve complex inquiries and issues efficiently, utilizing problem-solving skills to maintain a high standard of service
- Educate members on benefits and services, boosting program enrollment by 30% through effective communication and outreach
- Ensure compliance with regulatory requirements and company policies, performing regular audits to maintain high standards of service integrity
Loan Service Representative
Dominos
10.2016 - 04.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
Education
HIGH SCHOOL DIPLOMA -
Duluth High School
05.2016
Skills
- Cash Management
- Incident Reporting
- Security Protocols
- Customer Service
- Call center experience
- Complaint Handling
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Team Leadership
- Verbal and written communication
- Policy Implementation
- Amended Return
- Payment processing
- Appointment scheduling
- Paperwork processing
Timeline
Customer Service Representative 40 Hours
Internal Revenue Service
11.2024 - Current
Document Management Specialist 40 Hours
Atm solutions
12.2023 - 11.2024
Customer Care Representative 40 Hours
Loomis
02.2021 - 11.2023
Customer Service Representative 40 Hours
Garda world
11.2018 - 02.2021
Assistant Manager Fast Food
Dominos
04.2018 - 11.2018
Loan Service Representative
Dominos
10.2016 - 04.2018
HIGH SCHOOL DIPLOMA -
Duluth High School
Personal Information
Title: Customer Representative
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