Jasmine Brown
Miami,Florida
Summary
Results-oriented achiever, tech savvy not intimidated by new software. Takes a keen interest in new ideas and current trends. Consistently adapting to changing needs on premise or remote. Reliable and flexible with excellent organizational and problem-solving skills. Brings related experience and dedication to meet production and customers demands.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
11.2021 - Current
- Audited fleet for damages to the delivery vehicles, and reported potential repairs to management.
- Contributed to operational efficiencies and reduced injuries by reporting hazardous waste.
- Analyzed over 200 returned packages for reprocessing to be delivered later.
- Performed inventory control, such as counting and stocking merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
Customer Support Specialist
Independant Contract
01.2020 - 11.2021
- Communicated with 20 customers by phone and email about policy information per day.
- Retrieved information about the updated plans for the current year.
- Escalated inquiries about the company's products and services to the appropriate department.
- Guided customers through different platforms for information.
- Developed and maintained a comprehensive understanding of current offerings available to customers.
- Participated in training to enhance policy knowledge and customer service skills.
Work Study - Office Assistant
Center for Academic Success
03.2016 - 09.2019
- Researched tutors' schedules and confirmed availability to students
- Arranged 2 students per tutor based on the number of tutors available
- Monitored office capacity through the office's kiosk system.
- Escalated inquiries to the office manager for further guidance.
- Facilitated office operations by efficiently handling incoming calls and visitor inquiries.
Education
Bachelor of Science - Public Administration
Florida International University
Miami, FL12-2019
Skills
- Data analysis
- Warehouse safety
- MS office
- Attention to Detail
- Time management
- Data entry
Certification
- Supply Chain Data Analyst Training - Unilever - 2025
Timeline
Warehouse Associate
Amazon
11.2021 - Current
Customer Support Specialist
Independant Contract
01.2020 - 11.2021
Work Study - Office Assistant
Center for Academic Success
03.2016 - 09.2019
Bachelor of Science - Public Administration
Florida International University