Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jasmine Buckhorn

Jasmine Buckhorn

Little Falls,MN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Service Advisor

Midwest Machinery Co
07.2022 - 03.2023
  • Assisted the Service Manager with daily duties including: Assigning duties to employees when needed
  • Delegating safety protocols in daily trainings and workdays
  • Reporting anything new to the manager about equipment in the shop or customer concerns
  • Customer service in person at the front counter
  • Troubleshooting with customers over the phone or assisting them in person
  • Daily intakes of new equipment from shipper
  • Maintained 35 calls daily for warranty resolutions
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Process Assistant

Amazon
07.2021 - 05.2022
  • Assisted the Operations Manager and warehouse operations in daily duties including: Maintaining communication throughout all 5 floors of the warehouse
  • Maintaining workflow for all 500 employees on shift at that time
  • Conducting safety training every shift with new and senior employees
  • Operated conveyer belt safety checks and operations for jams when needed
  • Advised the correct operations team when issues arise with equipment
  • Maintained professional relationships with numerous employees on my shift team
  • Performed performance training with employees not meeting minimum requirements for ratings
  • Daily reporting of warehouse operations and reviews.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Conducted training and applied change management to achieve desired outcomes.

Receptionist

Tender Care Veterinary Hospital
09.2019 - 11.2020
  • Took inbound and outbound calls regarding pets and their procedures
  • Did POS transactions for billing purposes
  • Assessed situations and based them on the priority of resolution
  • Assisted technicians with daily cleaning duties
  • Maintained professional manner while communicating with customers
  • Completed training with training coordinator
  • Arrived on time to work daily.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.

Soldier

U.S. Army
10.2013 - 03.2015
  • Maintained barracks readiness
  • Performed regular gear checks for faulty equipment
  • Performed maintenance checks on all wheeled equipment in the motor pool
  • Performed PMCS on vehicles
  • Maintained PT score for passing scores
  • Cleaned all common areas for passing inspections
  • Maintained military bearing while in formations or events
  • Performed weapons maintenance after completing range qualification
  • Assisted leading Sergeants in filing paperwork for incoming classes into the barracks
  • CQ shift duty daily once in holdover status.
  • Rated job performance for 60 subordinates providing timely and effective feedback.

Education

Bachelor of Science - Accounting

University of Phoenix
Phoenix, AZ
01.2025

Associate of Science - Veterinary Technician

Pima Medical Institute
Colorado Springs, CO
01.2019

Skills

  • Quality Control
  • Service Estimates
  • Technical Support
  • Customer Retention
  • CRM Software
  • Customer Service
  • Staff Training
  • Account Management
  • Sales Expertise
  • Records Management
  • Call Center Operations
  • Microsoft Office
  • Performance Feedback
  • Microsoft Word
  • Credit Card Payment Processing
  • Order Fulfillment
  • Freight Operations
  • Active Listening
  • Customer Relations
  • Retail Sales Customer Service
  • Report Preparation
  • Conflict Resolution
  • Closing Sales
  • Professional Telephone Demeanor
  • POS Systems Expertise

Languages

English

References

Daphne Ferren, 7197224344 Trenton Brown, 7652435328 Amanda Foster, 6129997095 Austen Baron, 3207606132

Timeline

Service Advisor

Midwest Machinery Co
07.2022 - 03.2023

Process Assistant

Amazon
07.2021 - 05.2022

Receptionist

Tender Care Veterinary Hospital
09.2019 - 11.2020

Soldier

U.S. Army
10.2013 - 03.2015

Bachelor of Science - Accounting

University of Phoenix

Associate of Science - Veterinary Technician

Pima Medical Institute

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Jasmine Buckhorn