Jasmine Burch
Birmingham,AL
Summary
Quality-focused professional with a background in direct care, bringing a high level of personal ambition, keen customer service skills, and persistent accountability to a dynamic healthcare organization. Passionate about providing exceptional care and ensuring patient satisfaction, I strive to contribute to the team's success by delivering top-notch service and maintaining a positive and compassionate approach. Seeking an opportunity to utilize expertise in a challenging environment, confident in the ability to make a meaningful impact and drive positive outcomes for both the organization and its patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tax Preparer
Simple Tax Solutions
01.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Assessed client tax situations to determine best filing options.
- Researched complex tax issues utilizing online resources and professional tax software.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
Customer Service Representative
Asurion
07.2020 - Current
- Review insurance policy to determine coverage
- Prepare insurance claim forms and review them for completeness
- Provide customer Service, such as limited instructions on proceeding with claims or referrals repair facilities or local contractors
- Selling Verizon Protect Home to give customers protection over the products within their homes
- Complete insurance claims, so customers can receive their replacement device
Certified Nursing Assistant
Fair Haven
11.2019 - 07.2020
Certified Nursing Assistant
Arlington Rehabilitation Center
10.2017 - 11.2019
Certified Nursing Assistant
Shelby Baptist Medical Center
07.2017 - 10.2017
Certified Nursing Assistant
Aspire Rehabilitation
10.2016 - 07.2017
- Attend to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals’ care requirements
- Communicate and interact effectively and tactfully with patients, visitors, families, peers and supervisory staff
- Complete various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams/ointments and collecting specimens
- Lift, move and transport residents, using proper body mechanics or lifting devices for accident prevention
- Perform all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials
Housekeeper
Merry Maids
10.2014 - 10.2016
- Observed precautions required to protect guest property and report damage, theft, and found articles to supervisors
- Adhered to expected health standards; followed procedure to maintain health and cleanliness standards
- Followed company policies and adhered to procedures regarding room re-stock
- Maintained and documented accurate inventory of necessary supplies
- Maintained high level of cleanliness and organization of all areas of the facility
- Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness
Education
Bachelor Of Science - Business Administration Concentration Finance
Walden University
Minneapolis, MNAssociate of Science - Medical Billing and Coding
Ultimate Medical Academy
01.2018
Skills
- Attention to detail
- Time management
- Dependable
- Organization skills
- Document Preparation
- Verbal/written communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Certified Nursing Assistant, Aspire Physical Rehabilitation Center, Birmingham, AL
Accomplishments
Alpha Sigma Lambda Honor Society
National Society of Leadership and Success Chapter Nominee
Timeline
Tax Preparer
Simple Tax Solutions
01.2022 - Current
Customer Service Representative
Asurion
07.2020 - Current
Certified Nursing Assistant
Fair Haven
11.2019 - 07.2020
Certified Nursing Assistant
Arlington Rehabilitation Center
10.2017 - 11.2019
Certified Nursing Assistant
Shelby Baptist Medical Center
07.2017 - 10.2017
Certified Nursing Assistant
Aspire Rehabilitation
10.2016 - 07.2017
Housekeeper
Merry Maids
10.2014 - 10.2016
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Bachelor Of Science - Business Administration Concentration Finance
Walden University