Summary
Overview
Work History
Education
Skills
Technology Summary
Timeline
Generic

Jasmine Butler-Estep

Mechanicsville,MD

Summary

Looking to bring excellent and consistent administrative and customer service experience to a front desk clerk position, while making a positive influence through organization and communication with all potential clients.

Overview

6
6
years of professional experience

Work History

Concierge

Capital Concierge
Washington, DC
04.2023 - Current
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.

Cashier

Holy Chow
Silver Spring, MD
09.2021 - 04.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.

Receptionist

pyramid walden
Charlotte Hall, MD
03.2018 - 07.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.

Education

Business -

Leonardtown High School
01.2009

Skills

  • Highly skilled in greeting and registering guests, and assigning them to their desired location
  • Proven ability to assist guests with booking, changing and reservations cancelling
  • Adept at computing bills, collecting payments, and making change for guest
  • Hands – on experience in keep records of availability and guest accounts manually and by means of computers
  • Well versed in performing simple bookkeeping activities including balance of cash accounts
  • Able to confirm customers’ credit and establish how the customer will pay
  • Demonstrated ability to review accounts and charge with guest for the period of the checkout procedure
  • Special talent for posting charges of food, rooms, or telephone calls to ledgers by hand and by means of computer
  • Extremely capable of answering inquires related to registration of guest, and shopping, dining, leisure, and travel directions
  • Excellent verbal and written skills
  • Dedicated and careful- high level of accuracy and attention to detail
  • Computer: MS Word, Excel, Outlook and PowerPoint
  • Demonstrated expertise in providing and ensuring high -quality guest relations
  • Prepares, maintains, and preserves administrative documentation, data and records for case files
  • Proven ability to exercise independent professional judgment when presented with a wide range of problems at various levels of difficulty

Technology Summary

  • Bookkeeping
  • Accounting
  • Microsoft: Excel, PowerPoint, Outlook
  • Spreadsheets

Timeline

Concierge

Capital Concierge
04.2023 - Current

Cashier

Holy Chow
09.2021 - 04.2023

Receptionist

pyramid walden
03.2018 - 07.2021

Business -

Leonardtown High School

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Jasmine Butler-Estep