Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Bynum

Boynton Beach,FL

Summary

Self-motivated, Customer Service Representative that brings 4+ years of experience working within retail & call center environments. Experience handling high volume calls, upselling products, and account retention; aiming to use my proven customer service and communication skills to assist with an organization's overall success and continue to develop professionally. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Drgs urgent Care
Delray Beach, FL
04.2024 - 05.2025
  • Greeted patients and visitors warmly upon arrival at the medical facility.
  • Scheduled appointments efficiently using electronic health record systems.
  • Managed patient intake forms and verified insurance information accurately.
  • Answered multi-line phone system, addressing inquiries and directing calls promptly.
  • Coordinated communication between patients and medical staff for effective care delivery.
  • Maintained organized filing systems for patient records and confidential information.
  • Ensured waiting area remained tidy, creating a welcoming environment for patients.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Took messages from patients and promptly relayed to appropriate staff.

Access Center Representative

NYU Langone Health Insurance
Boynton Beach
06.2023 - 02.2025
  • Responded to multi-channel inquiries from patients, physicians, employees and other callers regarding appointments, referrals and provider messages.
  • Worked with sensitive and confidential documentation and ensured the accuracy of information.
  • Familiar with healthcare systems and applications to enter patient information, answer patient questions, verified insurance and performed specific scheduling functions.
  • Delivered exceptional customer service to every client while leveraging a stressful environment.
  • Assisted patients with insurance inquiries and coverage options.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.

Behavioral Health Tech-Clinical Entry Level

Drug Abuse Foundation
Delray Beach
01.2023 - 06.2023
  • Performed intake tasks by processing/scanning legal documents and or client information while managing customer files and databases.
  • Worked with sensitive and confidential documentation and ensured the accuracy of information.
  • Performed clinical tasks such as taking vitals, drug screens and weighing clients.
  • Supported and maintained the residential department while achieving and maintaining departmental performance standards.
  • Delivered exceptional customer service to every client while leveraging a stressful environment.

Customer Service & Sales Agent

SROA-Storage Rentals of America
West Palm Beach
08.2021 - 12.2022
  • Responsible for answering inbound customer calls while handling one-call resolution/ de-escalation processes.
  • Performed support ticket transaction resolution tasks and administrative functions.
  • Answered up to 100 calls per day in a busy, fast-paced office for existing and potential storage customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained and managed customer files and databases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service/Sales Representative

Grills Tanks Plus
Boynton Beach, FL
11.2020 - 06.2021
  • Assisted customers with billing & sales inquiries.
  • Accountable for answering inbound customer calls & placing outbound calls for follow-up purposes.
  • Accountable for quoting and creating accounts.
  • Assisted with upselling grills and handling transactions for new customers.

Education

Massage Therapist -

Palm Beach State College
07-2019

High School Diploma - General Education

Boca Raton Community High School
Boca Raton
05.2014

Skills

  • Billing
  • Customer Service
  • Excel
  • Microsoft Office
  • Data Entry
  • Appointment scheduling
  • Insurance verification
  • Multi-line phone systems
  • Healthcare compliance
  • Time management
  • EMR / EHR
  • Telephone etiquette

Timeline

Medical Receptionist

Drgs urgent Care
04.2024 - 05.2025

Access Center Representative

NYU Langone Health Insurance
06.2023 - 02.2025

Behavioral Health Tech-Clinical Entry Level

Drug Abuse Foundation
01.2023 - 06.2023

Customer Service & Sales Agent

SROA-Storage Rentals of America
08.2021 - 12.2022

Customer Service/Sales Representative

Grills Tanks Plus
11.2020 - 06.2021

Massage Therapist -

Palm Beach State College

High School Diploma - General Education

Boca Raton Community High School

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