Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Caldwell

McKinney

Summary

Customer Service Specialist with over 5 years of experience delivering exceptional support across fast-paced environments. Adept at resolving customer concerns with empathy and precision, managing claims, and leading service teams to exceed performance goals. Known for clear communication, multitasking under pressure, and building trust with clients. Passionate about creating positive customer experiences and driving loyalty.

Overview

5
5
years of professional experience

Work History

Member Support Specialist

Peloton
06.2023 - 08.2025
  • Provide responsive support via phone, email, and chat, ensuring member satisfaction and timely issue resolution.
  • Educate customers on product features and troubleshoot technical issues with patience and clarity.
  • Assisted in the development of training materials for new hires, boosting overall team proficiency levels within the department.
  • Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.

Claims Associate

State Farm
03.2022 - 06.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Investigated discrepancies and resolved issues through detailed analysis and communication.
  • Managed multiple work queues including calendars, messages, and new claim tasks.

Customer Service Representative Team Lead

Diligent Delivery Systems
03.2020 - 03.2022
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.

Education

Allen High School
Allen, TX
06-2018

Skills

  • Conflict resolution
  • Data entry
  • Administrative support
  • Escalation management
  • Dispute resolution
  • Technical support
  • CRM system proficiency
  • Staff training
  • Active listening
  • Critical thinking

Timeline

Member Support Specialist

Peloton
06.2023 - 08.2025

Claims Associate

State Farm
03.2022 - 06.2023

Customer Service Representative Team Lead

Diligent Delivery Systems
03.2020 - 03.2022

Allen High School

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