Jasmine Calmese
Bossier City,LA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
General Dynamics Information Technology
Bossier City
05.2020 - Current
- Analyzes, troubleshoots, tracks, and repairs complex enterprise data communication and network problems
- Provides Tier II computer technical support via phone calls, fax, and online database tickets
- Create, update, coordinate status reports/presentations while maintaining status tracking applications/tools on a daily basis
- Leadership communication briefing to provide situational awareness on outage failures, all while resolving technical issues that arise
- Troubleshooting and recommendations to prevent future situational issues
- Consistently perform and exceed daily customer service goals as well as quality assurance requirements.
- Opened service tickets for clients, documenting user information and description of problem.
- Fielded help desk customer questions and fulfilled requests.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Maintained professional and technical knowledge by attending workshops, seminars and lectures.
Childcare Provider
Busy Bees Academy
Shreveport, LA
08.2019 - 05.2020
- Encouraged development of age-appropriate socialization skills in very young children
- Utilized positive reinforcement to encourage positive behavior and good manners
- Took advantage of various teaching/learning methods to intellectually stimulate the minds of preschool-age children
- Identified behavior issues and implemented child-specific ways to manage these
- Attended staff meetings, conferences, and workshops
- Held parent-teacher conferences to address any issues, concerns, parent complaint and discuss positive developmental achievements
- Practiced workplace cleanliness and safety.
Retail Sales Associate
Papaya Clothing Store
Bossier City, LA
01.2018 - 08.2019
- Managed team members and day-to-day retail store activities
- Team member training
- Encouraged a positive work environment through communication and motivation
- Recognized weaknesses in the company and implemented strategies to modify issues
- Used sales-specific skills such as engaging with customers, suggestive selling, and sharing product knowledge to meet sales goals
- Processing and handling large sums of money on a daily basis and processing monetary transactions.
Education
Parkway High School
Bossier City, LA05.2019
Skills
- Technical support
- Microsoft Office
- Organization
- Service Now
- Software troubleshooting
- Editing and proofreading
- IT support
- Communication
- Various Operating systems including Windows and Mac OS
- Technical Documentation
- Technical research
- Workflow Analysis
- Time Management
Certification
HDI Certificate
Timeline
Help Desk Support Specialist
General Dynamics Information Technology
05.2020 - Current
Childcare Provider
Busy Bees Academy
08.2019 - 05.2020
Retail Sales Associate
Papaya Clothing Store
01.2018 - 08.2019
Parkway High School