Jasmine Calzada
Miami
Summary
A dedicated, detail-oriented individual with thorough experience in customer service, and professionalism. Excellent communication skills; Able to interact with the public, while maintaining a professional relationship with customers and staff. Self-Driven, Team Player, Charismatic & Enthusiastic
Overview
12
12
years of professional experience
Work History
Checkout Team Member
Miami Center For Dermatology
Pinecrest
03.2022 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for new and existing patients.
- Verified insurance information prior to appointment booking.
- Demonstrated product knowledge and answered questions about features, pricing and availability.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Organized Product and prescription shipments for delivery to customers in a timely manner.
- Complied with HIPAA guidelines when handling confidential patient information.
Front Desk Receptionist
Deering Dental
Miami
06.2022 - 12.2022
- Greeted patients warmly, preparing coffee and tea per patient request.
- Scheduling patients, check-in/check-out, verifying insurance benefits, and treatment plan coordination.
- Kept the reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations, including phone calls, emails, communication with patients via Klara, and other correspondence.
Front Desk Specialist
Skin Associates of South Florida
Coral Gables
01.2016 - 09.2020
- Assisted with daily scheduling of personnel and activities.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Performed administrative duties such as filing paperwork, data entry.
- Responded promptly to emails sent by customers seeking additional information about services offered at the facility.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Front Desk Sales Associate
Massage Envy
Miami
01.2014 - 01.2015
- Provided excellent customer service to ensure satisfaction with membership services.
- Advised customers on how they can maximize their use of available resources.
- Implemented various strategies for upselling products or services.
- Identified opportunities for cross-selling additional products or services.
Education
FELIX VARELA SENIOR HIGHSCHOOL
01.2011
MIAMI DADE COLLEGE
KEISER UNIVERSITY
Skills
- TEAM PLAYER
- FAST LEARNER
- SELF-DRIVEN
- BILINGUAL
- MULTI-TASK
- COMPUTER SAVVY
- GREAT MEMORY
- HIPAA COMPLIANT
Languages
Fluent in English and Spanish
Timeline
Front Desk Receptionist
Deering Dental
06.2022 - 12.2022
Checkout Team Member
Miami Center For Dermatology
03.2022 - Current
Front Desk Specialist
Skin Associates of South Florida
01.2016 - 09.2020
Front Desk Sales Associate
Massage Envy
01.2014 - 01.2015
FELIX VARELA SENIOR HIGHSCHOOL
MIAMI DADE COLLEGE
KEISER UNIVERSITY
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