Jasmine Camacho

Gathered information, assessed and fulfilled callers needs and followed standard procedures. Handling sensitive customer information, protecting client privacy at all times. Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.

Answered multi-line phone systems and greeted callers, Maintained daily report documents, memos and invoices. Scheduled appointments and conducted follow up calls to clients. Entered data into system and updated customer contacts with information to keep records current. Responded to emails, managed executive calendars and meetings to optimize time management. Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product. Analyzed customer feedback through surveys and reviews, using insights gained to make continuous improvements to products offerings and service levels. Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency. Memorized store layouts and planograms to fulfill orders using shortest, most efficient route. Answered customer inquiries and requests by researching in stop and online offering to provide accurate answers. Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.

Received inbound customer calls related to credit and accounts. Assisted customers in navigating online banking platforms and mobile applications to enhance experience with the financial institution. Supported customers with statements and other basic questions. Worked with customers to answer to answer questions, resolve disputes and research fraud. Processed recurring automated payments and credit card payments.

Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.

Assisted clients with activating new cards, increasing usage and strengthening relationships with the financial institution.