At Don Perico Restaurant and Bar, excelled in a high-volume dining environment by leveraging strong multitasking and customer service expertise to enhance guest satisfaction. Skilled in reservation coordination and POS systems, consistently ensured efficient guest flow and dining area readiness, contributing significantly to a positive team atmosphere and maintaining high sanitation standards.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Don Perico Restaurant and Bar
06.2023 - 08.2024
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Checked in with servers to confirm preparedness before seating customers.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Complied with food safety and food hygiene regulations to safeguard public health.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Delivered pick-up and curbside orders to guests.
Took initial drink orders and relayed information to wait or bar staff.
Input orders accurately into POS terminal, split bills and accepted payments.
Education
High School Diploma -
Tehachapi High School
Tehachapi, CA
06.2025
Skills
Strong multitasking
Cleaning and sanitation
Greeting guests
Active Learning
Service prioritization
Familiarity with POS systems
Reservation coordination
Safe Food Handling
Dining area maintenance
High-volume dining
Phone Etiquette
Customer service expertise
Timeline
Restaurant Hostess
Don Perico Restaurant and Bar
06.2023 - 08.2024
High School Diploma -
Tehachapi High School
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