Jasmine Carr
Gainesville,FL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
04.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Officer
Barkley Security Agency
10.2022 - 04.2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Patient Safety Attendant
North Florida Regional Hospital
05.2021 - 10.2022
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
Environmental Services Housekeeper
North Florida Regional Hospital
08.2020 - 05.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
Call Center Representative
Sitel Ocala
09.2019 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor of Audio Engineering -
Full Sail University
Winter Park, FL06.2026
High School Diploma -
Westport High School
3733 SW80th Ave Ocala FL05.2016
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Investigative abilities
- Threat Management
- Crime Prevention
- Crisis Management
- Emergency Management
- Dispatch
- Work ethic
- Reliability
- Security procedures knowledge
- CPI Certified
- CPR Certified
Certification
- Class D Security License
Timeline
Security Officer
Allied Universal
04.2023 - 04.2024
Security Officer
Barkley Security Agency
10.2022 - 04.2023
Patient Safety Attendant
North Florida Regional Hospital
05.2021 - 10.2022
Environmental Services Housekeeper
North Florida Regional Hospital
08.2020 - 05.2021
Call Center Representative
Sitel Ocala
09.2019 - 08.2020
Bachelor of Audio Engineering -
Full Sail University
High School Diploma -
Westport High School