Jasmine Carrasquillo
Bellwood,IL
Summary
Energetic and reliable customer service representative, skilled with working with a diverse group of people, personable with the ability to multi-task and prioritize, and provide excellent customer service. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Personal Banker
U.S. Bank
Remote
08.2023 - 04.2024
- Assisting customers with their various banking or financial needs
- Including transferring funds, filing disputes
- Assisting customers by transferring to the correct department based on their inquiries
- Also, assisted customers with online banking.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
Customer Service Representative
PCG Consulting
Maywood, IL
03.2021 - 03.2023
- Multitasking, customer service representative, accepting over 30 inbound calls a shift, assisting clients with their claims
- Answering questions, solving issues different kinds of issues with claims, with great customer service skills
- Always polite and empathetic, also created customer appointments, maintained up-to-date knowledge of customer accounts, and explained products and benefits to clients.
Claim status
Medulla llc
Oakbrook Terrace, IL
03.2017 - 06.2019
- Determines covered medical insurance losses by studying provisions of policy or certificate
- Protects operations by keeping claims information confidential
- Prepares reports by collecting, analyzing, and summarizing information and review all invoices or bills that leave the business to ensure their accuracy and minimize negative customer feedback.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Monitored customer accounts for changes in financial status or contact information.
- Updated account status records and collection efforts.
Guest Service Representative
Redroof Inn
Downers Grove, IL
06.2013 - 08.2016
- With a great attitude I greeted customers, accommodated customers making sure their stay was great! Checked people in and out
- Ran a full 10 hr shift and went above and beyond for customers.
Care Provider
Community Health Network
Hillside, IL
05.2016 - 07.2016
- Assist clients with care giving needs.
Front Desk Agent
Springhill Suites Marriott
Elmhurst, IL
09.2015 - 04.2016
- Greeted customers with an enthusiastic attitude, accommodated customers with pleasure making sure they were happy with their stay and answered phones calls and booked rooms.
Receptionist
United Rx
Hillside, IL
01.2011 - 02.2015
- Managed incoming calls forwarding to different extensions, filed important medical billing paper works, customer service, and made outbound calls to nursing rehabilitation facilities.
Telemarketer
Teleperformance U.S.A
Oak Brook, IL
03.2006 - 03.2008
- Answered inbound calls with great customer service to activate credit cards, persuaded customers to buy insurance for their credit card.
Education
Cosmetology -
Regency Beauty Institute
Darien, IL12.2014
High School Diploma or GED -
College of DuPage
Glen Ellyn, IL01-2013
Skills
- Administrative support
- Microsoft word
- Meets/exceeds goals
- Multi-task Management
- Patient scheduling
- Organizational skills
- Customer Service
- Telephone skills
- Banking
- Attention to Detail
- Issues Resolution
- Customer Satisfaction
Assessments
- Customer service, 01/01/23, Proficient
- Call center customer service, 08/01/22, Proficient
- Work style: Reliability, 01/01/23, Proficient
- Medical terminology, 05/01/23, Proficient
- Cleaner fit, 11/01/23, Proficient
- Administrative assistant/receptionist, 11/01/21, Proficient
- Customer focus & orientation, 05/01/22, Proficient
- Attention to detail, 09/01/22, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Personal Banker
U.S. Bank
08.2023 - 04.2024
Customer Service Representative
PCG Consulting
03.2021 - 03.2023
Claim status
Medulla llc
03.2017 - 06.2019
Care Provider
Community Health Network
05.2016 - 07.2016
Front Desk Agent
Springhill Suites Marriott
09.2015 - 04.2016
Guest Service Representative
Redroof Inn
06.2013 - 08.2016
Receptionist
United Rx
01.2011 - 02.2015
Telemarketer
Teleperformance U.S.A
03.2006 - 03.2008
Cosmetology -
Regency Beauty Institute
High School Diploma or GED -
College of DuPage