Jasmine Carriker

Scheduled appointments for patients via phone and text using Office Mate,
ensuring accuracy and efficiency in recording appointment details and patient
information.
Managed front desk operations, greeting patients and visitors, and providing
exceptional customer service both in person and over the phone.
Organized and maintained documents by scanning and filing patient records and
administrative paperwork, ensuring accessibility and confidentiality.
Assisted in the processing of prescriptions and referrals by faxing them to patients
and clinics, maintaining strict adherence to confidentiality and regulatory
requirements.
Communicated with patients via phone and text message to confirm appointments,
relay important information, and address inquiries or concerns.
Successfully managed multiple tasks simultaneously, prioritizing effectively to
ensure all responsibilities were completed in a timely manner.

• Worked during the Peak season (2018, 2019, 2021) at Amazon, performing various roles within the facility including scanning, small sortation, and splitting.
• Adhered strictly to all safety guidelines to ensure a safe working environment for myself and colleagues.
• Maintained accuracy in scanning and sorting packages to prevent errors and delays in shipment processing.
• Adapted quickly to changing demands and shifting priorities, demonstrating flexibility in fulfilling various roles as assigned.
• Consistently met or exceeded performance expectations, contributing to the overall success of the facility during peak seasons.

• Adhered to strict PPE guidelines and ensured personal safety by wearing necessary protective equipment at all times.
• Conducted screening procedures for employees and truck drivers delivering goods to the factory, ensuring compliance with COVID-19 safety protocols.
• Maintained a high level of disinfection and cleanliness in all designated areas, including frequently touched surfaces, using approved cleaning agents.
• Safely disposed of used masks and gloves in designated bio-hazard receptacles while following established procedures and guidelines.
• Demonstrated exceptional de-escalation skills when dealing with individuals expressing anger or frustration due to the COVID-19 screening process.

• Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information
• Processed and reviewed medical bills to ensure accurate billing for services rendered
• Analyzed medical codes and accurately interpreted them in order to assign appropriate billing codes
• Successfully processed a high volume of medical bills, contributing to reducing the office's backlog and ensuring timely reimbursement for services provided
• Consistently maintained a high level of accuracy in interpreting and assigning medical codes, resulting in fewer billing errors

• Successfully fulfilled the role of Outbound Debt Collector under Synchrony Bank and Capital One, consistently delivering exceptional outbound call performance and customer service.
• Maintained and updated a client database, ensuring accurate and up-to-date contact information for effective communication and follow-up.
• Demonstrated diligent adherence to local and state laws to ensure compliance throughout the debt collection process.
• Utilized a script to communicate with debtors and negotiate payment arrangements, while avoiding any inadvertent legal violations.
• Consistently achieved or surpassed monthly goals, resulting in the attainment of commission-based incentives.
• Employed effective communication and negotiation skills to establish rapport with debtors and facilitate successful debt resolution, with a focus on excellent customer service and de-escalation.