Jasmine Carter
Baltimore,MD
Summary
Proven leader and skilled fabricator with a track record of enhancing customer satisfaction and streamlining operations. Expert in equipment maintenance and customer relations, achieving significant improvements in safety procedures and problem-solving. Demonstrates critical thinking and effective leadership, driving team success and operational efficiency.
Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.
Overview
13
13
years of professional experience
Work History
Fabricator Bonder
ST Engineering
2023.05 - 2024.06
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Fabricated components and structures following handbook requirements.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Ensured a safe working environment by adhering to safety protocols and maintaining properly functioning equipment.
- Maintained clean and organized working environment to promote safety and efficiency.
- Provided training and mentorship for new hires, fostering a positive team dynamic and promoting skill development.
- Assisted in the design of custom products by providing input on material selection, dimensions, and functionality.
- Inspected equipment and materials to verify safety and quality standards.
- Collaborated with team members to complete projects accurately and quickly.
- Developed innovative solutions for challenging fabrication projects, resulting in successful outcomes and satisfied clients.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Maintained detailed records of work orders completed per day/week/month/year for accurate reporting and resource allocation.
Bartender
PatRick's Sports Bar & Grill
2015.10 - 2023.02
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Shift Manager/Key Holder
Little Caesars Pizza
2011.05 - 2017.01
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
Education
GED -
Sparrows Point High School
7400 North Point Rd, Sparrows Point, MD 2121905.2013
Skills
- Fabrication
- Customer Relations
- Money handling abilities
- Complaint Handling
- Equipment Maintenance
- Troubleshooting
- Safety Procedures
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Effective Leadership
- Store maintenance
Timeline
Fabricator Bonder
ST Engineering
2023.05 - 2024.06
Bartender
PatRick's Sports Bar & Grill
2015.10 - 2023.02
Shift Manager/Key Holder
Little Caesars Pizza
2011.05 - 2017.01
GED -
Sparrows Point High School
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