Jasmine Carter
Phoenix,AZ
Summary
Dedicated professional with experience in customer service and caregiving, bringing strong communication, empathy, and problem-solving skills. Proven ability to support individuals with care and patience while delivering high-quality service, managing multiple tasks, and maintaining confidentiality in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Caregiver
Cornerstone Health Care
Fort Wayne
03.2025 - 01.2026
- Provided assistance with daily living activities, including bathing, dressing, grooming, and mobility
- Provided compassionate end-of-life care focused on comfort, dignity, and quality of life
- Prepared meals and assisted with feeding according to dietary needs
- Maintained a clean, safe, and organized living environment
Outreach Specialist
Datavant
Houston, TX
07.2024 - 03.2025
- Conducted outbound outreach to healthcare providers to request and follow up on medical records
- Verified provider information and ensured accurate documentation within internal systems
- Maintained compliance with HIPAA and data privacy regulations
- Communicated professionally with clinics, hospitals, and medical offices via phone and email
- Collaborated with internal teams to ensure timely and accurate data delivery
Direct Support Staff
AID of Indiana
Fort Wayne, IN
05.2021 - 04.2024
- Supported individuals with daily living activities, including personal care, hygiene, meal preparation, and mobility
- Encouraged independence through person-centered support plans
- Provided emotional support and positive behavior reinforcement.
- Ensured a safe, structured, and respectful environment
- Followed care plans and organizational policies
Sales Representative
Teleperformance
Fort Wayne, IN
07.2017 - 07.2019
- Handled guest inquiries through efficient phone communication
- Managed hotel bookings by modifying reservations, processing cancellations and resolving customer concerns
- Trained new customer service representatives on their roles
- Achieved sales commission targets
Education
High School Diploma - undefined
Indiana connections academy
Skills
- Compassion & empathy
- Patient care assistance
- Companionship & emotional support
- Safety awareness & fall prevention
- Respect for dignity & privacy
- Outbound calling & follow-up
High-volume call handling
- Conflict resolution
- Medical record request processing
- Adherence to healthcare data regulations
- HIPAA-compliant data handling
- Meeting and exceeding sales targets
- Multitasking across multiple systems
Timeline
Caregiver
Cornerstone Health Care
03.2025 - 01.2026
Outreach Specialist
Datavant
07.2024 - 03.2025
Direct Support Staff
AID of Indiana
05.2021 - 04.2024
Sales Representative
Teleperformance
07.2017 - 07.2019
High School Diploma - undefined
Indiana connections academy