Jasmine Carter
Millington,TN
Summary
Self-motivated professional who thrives in fast-paced environments. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Proven track record in analyzing and enhancing business processes to align with organizational goals. Growth mindset and willing to help team move business forward with any task. Brings strong technical acumen, good communication skills and unsurpassed dedication to quality and accuracy.
Overview
17
17
years of professional experience
Work History
Functional Consultant
CACI Federal
Millington, TN
04.2023 - Current
- Provided testing support for OPNAV N16 that ensured that the needs of the functional business owner are satisfied, defects and suitability concerns from the end user are identified, and requirements are met.
- Collaborated with cross-functional teams to streamline process improvements and optimize workflows.
- Analyzed business processes to identify gaps and recommend effective software solutions.
- Delivered high-quality results by implementing best practices in software testing methodologies and tools.
- Increased system stability through rigorous testing and validation of software enhancements before deployment.
- Conducted comprehensive reviews of existing systems, processes, and stakeholder needs to develop targeted improvement initiatives.
- Mentored junior consultants, fostering a collaborative environment that encouraged professional development and knowledge sharing.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Developed and maintained detailed test documentation for compliance and audit purposes.
- Supported developers in debugging efforts, providing clear reproduction steps and logs for identified defects.
- Championed continuous improvement within the QA team, regularly evaluating processes and tools to identify areas for enhancement or optimization.
Customer Service Team Lead
MNCC
Millington, TN
08.2021 - 04.2023
- Safeguarded Personally Identifiable Information
- Provided customer support to Navy members by researching and conveying problem-solving techniques.
- Gained and maintained knowledge of various Navy protocols and systems.
- Trained on various documents authorized to be inputted in Navy personnel records
- Worked with a variety of systems such as BOL, NSIPS, Salesforce, and Remedy
- Verified and approved 1070/888 and 1070/884 forms to be placed into records.
- Documented data given by customer through various interactions such as phone, email, and chat.
- Extracted data from HR information system for use in reports and updated personnel records in a human resources information system.
- Submitted necessary corrections to Knowledge Articles to ensure team continues to provide sailors with the most accurate and up to date information.
- Prepared reports on agents’ productivity.
- Mentored agents on best practices to assist customers and also increase production.
Front End Supervisor
Kroger
Millington, TN
08.2009 - 08.2021
- Operated 10-key calculators, computers, copy machines, and other office equipment.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Reviewed files, records and other obtained documents to respond to customer requests
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Adapted to new applications and maintained knowledge of current technologies
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Student Tutor
Southwest Tennessee Community College
Memphis, TN
02.2017 - 05.2017
- Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
- Worked with students in classrooms and small study areas to provide educational support.
- Conducted tutorial services for students to provide academic support in computer and electrical engineering technology.
- Demonstrated reliability by attending scheduled sessions and communicating in advance of cancellations
Education
Associate of Applied Science - Applied Science, Computer Engineering Technology
Southwest Tennessee Community College
Memphis, TN12-2017
Skills
- Multitasking Abilities
- Computer Skills
- Time management abilities
- Team coordination and collaboration
- Adaptability and flexibility
- Troubleshooting
- Report Preparation
- Service Standard Compliance
- Detail-Oriented
- Business process analysis
- Process review
- Test case design
Timeline
Functional Consultant
CACI Federal
04.2023 - Current
Customer Service Team Lead
MNCC
08.2021 - 04.2023
Student Tutor
Southwest Tennessee Community College
02.2017 - 05.2017
Front End Supervisor
Kroger
08.2009 - 08.2021
Associate of Applied Science - Applied Science, Computer Engineering Technology
Southwest Tennessee Community College