Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Carter

Summary

Detail-oriented Test Analyst with expertise in test case design and defect tracking, committed to ensuring software quality. Proficient in collaborating with development teams to enhance product quality, utilizing strong problem-solving and critical thinking skills to navigate complex testing scenarios.

Overview

5
5
years of professional experience

Work History

Test Analyst

22nd Century Technologies
Alexandria
05.2026 - Current
  • Developed and executed detailed test plans and test cases to ensure quality objectives were met.
  • Performed functional, system, regression, and acceptance testing, analyzing software applications for functionality and performance issues.
  • Identified software defects and reported them in bug tracking systems, collaborating with developers to resolve defects and enhance product quality.

Functional Consultant

CACI Federal
04.2023 - 05.2026
  • Provided testing support for OPNAV N16, ensuring functional business owner needs were met and end user defects identified.
  • Collaborated with cross-functional teams to streamline process improvements and optimize workflows, delivering high-quality results.
  • Conducted comprehensive reviews of systems and processes to develop targeted improvement initiatives based on stakeholder needs.

Customer Service Team Lead

MNCC
08.2021 - 04.2023
  • Trained agents on best practices to enhance customer assistance and boost overall team productivity.
  • Documented customer data from interactions via phone, email, and chat for accurate record-keeping.
  • Prepared productivity reports to evaluate agent performance and identify areas for improvement.

Education

Associate of Applied Science - Applied Science, Computer Engineering Technology

Southwest Tennessee Community College
Memphis, TN

Skills

  • Test case design
  • Manual testing
  • Software validation
  • Process analysis
  • Continuous improvement
  • Report preparation
  • User acceptance testing
  • Defect reporting
  • Agile methodology
  • Troubleshooting
  • Team coordination
  • Document management
  • Timeline

    Test Analyst

    22nd Century Technologies
    05.2026 - Current

    Functional Consultant

    CACI Federal
    04.2023 - 05.2026

    Customer Service Team Lead

    MNCC
    08.2021 - 04.2023

    Associate of Applied Science - Applied Science, Computer Engineering Technology

    Southwest Tennessee Community College
    Jasmine Carter