Jasmine Castro
Wellington,FL
Summary
High-performing property manager with more than ten years of progressively responsible experience in the marketing and administration of a wide variety of residential and vacation properties. Team-oriented professional effective working in a collaborative environment, both executing leadership directives and managing staff to accomplish unit-wide tasks and goals. Strong communications skills, adept at resident and client issue resolution and persuasive on both written and verbal platforms. Intensely familiar with the requirements of the Department of Housing and Urban Development supported programs and the Fair Housing Act.
Overview
15
15
years of professional experience
Work History
Senior Property Manager
AGPM, LLC.
Orlando, FL
04.2023 - Current
- Managed dual properties of over 300 apartments composed of LIHTC programs, affordable and conventional housing while adhering to rental agreements, lease terms, and applicable laws.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Prepared variance reports outlining budget usage and identifying opportunities for budget improvement
- Coordinated necessary repairs or renovations with contractors as needed.
- Screened potential tenants through background checks, credit reports, references.
- Drafted leases and other legal documents associated with renting out properties.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Advertised vacancies via online listings, newspaper ads.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Aggressively maintained less than 5% delinquencies at dual properties
National Project Coordinator
Progress Residential
St. Cloud, FL
03.2022 - 02.2023
- Provider of high-quality, single-family rental homes in the United States with a portfolio of over 40,000 homes
- Administrative support for the Senior Project Manager (SPM) by scheduling and tracking all initial renovation jobs and tasks assigned to the Project Managers (PM) and vendors assigned by the SPM
- Monitored Acquisitions Reports to identify homes recently awarded and assist with assigning and scheduling tasks to the designated PM’s
- Communicated with vendors and PM’s to update the workflow with job/task status and ensure that all deadlines are met in a timely fashion
- Monitored the renovation construction team inbox for Jacksonville and supported other markets as needed
- Assisted with compressing construction cycle times and administering to transition of fully renovated homes to the Leasing and Property Management teams.
Property Manager
SPM
St. Cloud, FL
12.2019 - 03.2022
- Oversee the management of an independent senior community, St Anthony Garden Court Apartments in St. Cloud, Florida for Catholic Charities, a non-profit organization.
- Extensive knowledge of LIHTC affordable housing process and tax credit requirements.
- Market, lease, plan activities, supervise maintenance and diligently work with inspectors and contractors to ensure the goals and expectations of the community are being met.
- Maintain 100% occupancy rating by ensuring applications, recertification paperwork and turnovers are processed on time.
- Attend learning seminars and consistently complete online housing certifications.
- Direct onsite team effectively through active coaching and weekly team meetings.
- Prepare monthly and quarterly budgets and variance reports; maintain positive cash flow by following budget schedule and keeping community at a 100% on-time rental payment.
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Homeless Coalition Housing Specialist
Avison Young Real Estate
Rockville, MD
09.2015 - 07.2019
- Oversaw the administration more than 100 affordable housing units for the Montgomery County Coalition for the Homeless at the Seneca Heights Apartments.
- Placed over 200 people and families in the homelessness relief and prevention programs in the Washington, DC and Maryland areas.
- Supervised staff to ensure residents remit all lease payments on time and remain in compliance with other conditions of the rental contract. Interact directly with tenants to provide information and issue resolution, achieving a tenant retention rate of more than 97%.
- Coordinated all staff and subcontractors involved in maintenance and improvement projects and security initiatives.
- Effectively marketed vacancies, ensuring consistent occupancy rate of 99% and above.
- Oversaw the preparation of units for occupant turnover. Developed implemented an inspection and vendor management process to maximize efficiency, reducing average turnover periods to less than five days.
- Ensure compliance with the Fair Housing Act and the terms of housing subsidy programs supported by the United States Department of Housing and Urban Development and other funding entities, including tabulation of income-based rental rates, data management and analysis, and report development and submission.
- Prepare and administer the facility budget, including management of accounts receivable and payable, annual line-item resource allocation, and forecasting.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Assisted clients with permanent housing transitions after the program timeline is met.
- Implemented property inspection procedures to maintain compliance with housing codes.
Operations Supervisor
Wyndham Vacation Ownership
Orlando, FL
03.2009 - 12.2012
- Worked in a call center setting for a luxury vacation brand with a portfolio of more than 100 resorts worldwide.
- Supervised the Presidential Reserve Department, providing oversight and guidance to 11 to 13 direct reports engaged in the marketing and management of luxury vacation ownership opportunities.
- Monitored and provided feedback on client interactions, organized weekly coaching sessions, analyzed customer surveys, offered recognition and awards, conducted regular performance evaluations, and delivered corrective action plans to enhance employee performance.
- Coordinated with the other departments to ensure company-wide synergy and collaboration.
- Achieved a department-wide 98% success rate for vacation planning calls through an employee reward system.
- Consistently maintained the department’s status as the highest producing vacation planning unit.
Education
Associate of Arts - Business Administration, Occupational Studies
KATHARINE GIBBS SCHOOL
01.2000
Skills
- Sales and Marketing
- Vendor and Contracts Management
- Process Improvement
- Social Media Management
- Software Proficiency: Yardi, RentCafé, Salesforce, Blue Moon, First Advantage®, Aptexx
- Conflict Resolution
- Project Coordination
- Strong verbal and written communication
- Team Leadership
- Microsoft Office
- Budget Preparation
- Community Outreach
- Staff Supervision
- Maintenance Coordination
- Property and Code Enforcement Inspections
- Familiarity in the Senior Housing, LIHTC, and Student Housing programs
Languages
Spanish
Full Professional
Accomplishments
- Won 2nd place for best performing property in overall budget and appearance for Brandywood Apartments (June 2024)
- Won Best Improved Property for Bella Lago Apartments (June 2024)
- Won 'Above and Beyond' Achievement award for property managers (December 2023)
- Led team to achieve top market status for fastest turnover in homes for the Jacksonville market, earning recognition from upper management and financial reward.
- Recognized as Employee of the Month for outstanding performance and team contributions (October 2022)
- Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.
Timeline
Senior Property Manager
AGPM, LLC.
04.2023 - Current
National Project Coordinator
Progress Residential
03.2022 - 02.2023
Property Manager
SPM
12.2019 - 03.2022
Homeless Coalition Housing Specialist
Avison Young Real Estate
09.2015 - 07.2019
Operations Supervisor
Wyndham Vacation Ownership
03.2009 - 12.2012
Associate of Arts - Business Administration, Occupational Studies
KATHARINE GIBBS SCHOOL
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