Jasmine Castro
Moorpark,United States
Summary
Reliable professional with strong multitasking and problem-solving abilities in fast-paced environments. Proven track record in upselling products and enhancing customer loyalty through positive interactions. Skilled in inventory management and efficient stock replenishment to support sales initiatives.
Overview
4
4
years of professional experience
Work History
Catering Lead
Panera Bread
2900 Cochran St Simi Valley, CA
12.2024 - Current
- Adapted quickly to unforeseen issues during events such as last-minute menu changes or venue complications ensuring smooth operations.
- Enhanced customer satisfaction by providing exceptional catering service and management.
- Assisted clients in designing personalized menus, meeting dietary restrictions and preferences, resulting in a memorable dining experience for their guests.
- Contributed creative ideas towards marketing efforts leading to an increase in brand awareness among potential customers.
- Resolved customer complaints promptly and professionally, upholding the company''s reputation for excellence in customer service.
- Implemented cost-saving measures that reduced overall expenses without compromising service quality.
- Streamlined event planning processes for increased efficiency and a smoother experience for clients.
- Established strong relationships with clients, fostering trust and loyalty in the company''s services.
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for all staff members.
- Collaborated with sales teams to secure new contracts and grow revenue streams.
- Trained new staff members on company policies and procedures, leading to a well-informed team capable of handling any situation.
- Handled complex logistics for large-scale events, ensuring seamless execution and guest satisfaction.
- Handled catering scheduling, ordered food and planned events.
- Handled payment collection and payroll of Number employees.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
Stocking Associate
Walmart
Simi Valley, CA
03.2024 - 12.2024
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Streamlined stocking process for increased efficiency, following company guidelines and procedures.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Collaborated with team members to maintain a clean, organized work environment.
- Supported management in executing seasonal resets and promotional displays for optimal product visibility.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Maintained effective team member communication.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
Cashier
El Pollo Loco
Moorpark, CA
09.2021 - 03.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
Certification For Phlebetomy - Phlebotomy
Simi Institute For Careers And Education
1880 Blackstock Ave Simi Valley, CA03.2025
Diploma -
Moorpark High School
Moorpark, CA06.2022
Skills
- Sweeping and Mopping
- Customer Transactions
- Customer Relations
- Guest Satisfaction
- Answering Customer Questions
- MiG Welding
- Cashier Abilities
- Time Management
- Critical Thinking
- Adaptable and Flexible
- Condiment Refilling
- Conversant in Spanish
- Detail-Oriented
- Problem-Solving
- Stockroom Maintenance
- Merchandise Stocking
- Product restocking
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Languages
Spanish
Native or Bilingual
Skills
- Merchandise Rotation
- Clear Communication
- Supply Restocking
- Positive Attitude
- Customer Assistance
- Punctual and Reliable
- Shelf Stocking
- Signing and Pricing
Timeline
Catering Lead
Panera Bread
12.2024 - Current
Stocking Associate
Walmart
03.2024 - 12.2024
Cashier
El Pollo Loco
09.2021 - 03.2024
Certification For Phlebetomy - Phlebotomy
Simi Institute For Careers And Education
Diploma -
Moorpark High School