Jasmine Catalan
Summary
Dedicated individual seeking a challenging role to leverage my expertise and bilingual skills in supporting your team and customers. With strong clerical and organizational skills. Proficient and adept in case management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Client Specialist
The Medlin Law Firm
Fort Worth, TX
03.2019 - 10.2024
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with potential clients.
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Navigate various County Clerk websites
- Developed contracts with financial plans
- Creating new clients in software
Legal Assistant
The Medlin Law Firm
Fort Worth, TX
03.2019 - 10.2024
- Reviewed and prepared legal documents, such as contracts, motions, and discovery requests.
- Maintained client confidentiality in all matters
- Assisted with document production and deposition preparation.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Updated databases with new information received from attorneys or clients.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Corresponded daily with clients
Immigration Legal Assistant
The Medlin Law Firm
Fort Worth, TX
03.2019 - 10.2024
- Assisted immigration attorneys in preparing legal documents, such as petitions and applications.
- Compiled supporting documentation for immigration cases including birth certificates, marriage licenses, and financial records.
- Collaborated with clients to ensure accuracy of paperwork and completion of all necessary forms.
- Maintained client database and organized filing systems for case files.
- Provided translations of foreign language documents into English.
- Created detailed timelines of events related to each client's case history.
- Reviewed incoming correspondence from USCIS and other governmental entities relating to pending cases.
- Prepared affidavits of support for immigrants applying for permanent residence status.
- Monitored progress on pending cases in order to inform clients about any changes or delays.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Met with clients and attorneys to discuss case details and evidence.
Receptionist
The Medlin Law Firm
Fort Worth, TX
03.2019 - 10.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate team member.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments and updated accounts to reflect balance changes.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
Education
Associate Degree - Criminal Justice
Brightwood College
05-2018
Diploma - Veterinary Assistant
Penn Foster EDU
07-2014
Some College (No Degree) -
NW TCC
Skills
- Excellent customer service
- Clear and professional communication skills
- Bilingual in Spanish and English
- Effective Multitasking
- Calm and Effective Under Pressure
- Organization skills
- Time management abilities
- Adaptability
- Data Entry and 10-Key
- Schedule and calendar management
- Computer Literacy
Certification
- Criminal Justice Associate Degree
- Property and Casulty License
- Public Notary License
- Veterinarian Assistant Diploma
- VFC Immigration Academy
Languages
Spanish
Professional
References
References available upon request.
Timeline
New Client Specialist
The Medlin Law Firm
03.2019 - 10.2024
Legal Assistant
The Medlin Law Firm
03.2019 - 10.2024
Immigration Legal Assistant
The Medlin Law Firm
03.2019 - 10.2024
Receptionist
The Medlin Law Firm
03.2019 - 10.2024
Associate Degree - Criminal Justice
Brightwood College
Diploma - Veterinary Assistant
Penn Foster EDU
Some College (No Degree) -
NW TCC
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