JASMINE CAUGHMAN
Alexandria,VA
Summary
With over four years of experience as a leasing agent, I have excelled in property management, resident relations, and maintaining high occupancy rates. Throughout my role, I have developed strong skills in customer service, problem resolution, and coordinating day-to-day operations to ensure resident satisfaction. My ability to handle administrative tasks and manage multiple priorities has been key to creating a positive living environment for residents. Prior to my leasing career, I spent four years in the medical field, including two years as a phlebotomist. This experience honed my attention to detail, time management, and interpersonal communication skills, all of which seamlessly translated into my leasing and property management career. Now, I am eager to advance into an Assistant Manager or Resident Coordinator role where I can leverage my combined expertise in customer relations, operational management, and multitasking to contribute to a thriving residential community.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Trillium Apartments/Broadfalls Apartments Laramar LLC
06.2021 - Current
- Identified suitable properties based on renters' and lessees' requirements.
- Meet with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes
- Effectively upkeep and promote properties.
- Recording and updating details of prospective and existing landlords and tenants into computer database swiftly
- Examining properties and informing maintenance staff of issues
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Informing prospective tenants of results
- Inspecting properties when tenants take occupation and vacate
- Liaising with tenants to provide information and address their complaints and concerns
- Maintaining and storing documentation effectively
- Accepting rent payments, security deposits and other applicable fees
- Communicated and treated all customers in a courteous, tactful, and respectful manner
Leasing Consultant
BG Multifamily Staffing Temp Agency
03.2021 - 06.2024
- Assist renters and lessees find the property that meets their needs
- Meet with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes
- Provides current and prospective residents with the best possible customer service to retain residents and lease properties
- Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move
- Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts
- Handles incoming sales by phone, email, and online contact.
- Provides accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements
- Maintains company's customer service and sales standards
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
Co-Teacher
ABC Childcare Center
02.2018 - 01.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Junior Pre-K Lead Teacher
TEDDY BEAR DAYCARE
02.2016 - 01.2018
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Education
High School Diploma -
T.C. WILLIAMS HIGH SCHOOL
Alexandria, VASkills
- Accountability
- Attention to Detail
- Computer Skills
- Customer Service
- Discretion and Confidentiality
- Interpersonal Skills
- Leadership
- Oral & Written Communication
- Strong Problem-Solving Skills
- Ability to identify significant or critical results and appropriate follow up
- Effective skills in written and oral communications
- Ability to organize, plan, meet deadlines and maintain records
- Ability to keep a clean, neat, and organized workspace
- Skill and ability in the use of computers
- Leasing and sales
- Telephone and email etiquette
- Lease preparation
- Background checks
- Move-in coordination
- Property tours
- Fair housing policies
- Event planning
Certification
Basic Life Support, AMERICAN HEART ASSOCIATION, 2021
Locations
- BG Multifamily Leasing Group, Fairfax, VA
- Trillium Apartments/Broadfalls Apartments Laramar LLC
- ABC Childcare Center, Oxon Hill, MD
- TEDDY BEAR DAYCARE, Alexandria, VA
- ALEXANDRIA COUNTY PUBLIC SCHOOLS, Arlington, VA
- TARGET, Falls Church, VA
- NATIONAL PHLEBOTOMY SOLUTIONS (NPS)
- T.C. WILLIAMS HIGH SCHOOL, Alexandria, VA
Timeline
Leasing Consultant
Trillium Apartments/Broadfalls Apartments Laramar LLC
06.2021 - Current
Leasing Consultant
BG Multifamily Staffing Temp Agency
03.2021 - 06.2024
Co-Teacher
ABC Childcare Center
02.2018 - 01.2021
Junior Pre-K Lead Teacher
TEDDY BEAR DAYCARE
02.2016 - 01.2018
High School Diploma -
T.C. WILLIAMS HIGH SCHOOL
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