Jasmine Ceaser

Processed batches for Groups 1 Medicaid , Group 2 Medicare Advantage , Group 4 Uninsured , Group 5 Commerical Insurances , Group 7 Medicare Original & WIC.

• Processed insurance claims efficiently, ensuring compliance with clinic policies and regulations.
• Reviewed claim submissions for accuracy, identifying discrepancies and resolving issues promptly.
• Maintained detailed records of claims status, providing updates to patients and providers as needed.

• Coordinated patient schedules, ensuring timely appointments and reduced wait times.
• Managed communications between patients and healthcare providers to enhance service delivery.
• Utilized electronic health record systems for accurate data entry and retrieval of patient information.
• Analyzed appointment trends, identifying opportunities for improved scheduling efficiency.
• Resolved scheduling conflicts proactively, maintaining high levels of patient satisfaction.
• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.

• Provided accurate information regarding energy services, billing, and account management.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Streamlined processes to enhance customer satisfaction and reduce response times.
• Trained new team members on customer service protocols and company policies.