Hi, I’m
Jasmine Celeste Williams
Tucson,AZ
Overview
27
years of professional experience
Work History
Activus ConnectTucson, AZ
Fema Ambassador
10.2024 - 03.2025
Job overview
- Responding to to call to identify customer needs and find appropriate solutions
- Act as the primary point of contact for customers resolve issues, and provide information related to FEMA programs and services, often using a script as a guide
- Assisting with website or application related issues
- Deep empathy, problem-solving skills, and a passion for delivering exceptional service
- Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation
- Transferring data from documents into the client's system
- Making outbound calls to collect customer information missing from applications as needed
- Research and investigation issues to provide effective resolutions
- Handle customer complaints and escalations professionally and empathetically
RRJ LogisticsTucson, AZ
Personal Assistant / Personal Care Assistant
05.2017 - 08.2024
Job overview
- Answering phone calls, emails
- Managing schedules
- Taking notes at meetings
- Helped with personal tasks
- Shopping, Cooking, Laundry
- Scheduling social engagements
- Housekeeping
- Bookkeeping
- Personal care assistant Daughter on holidays and thru school year
- Facilitated personal and business payments
- Managed personal and Business Accounts
Shared Services Center-Northwest Medical CenterTucson, AZ
Medical Insurance Billing Specialist/Collection Specialist
05.2023 - 12.2023
Job overview
- Maintained contracts with providers and customers
- Verified insurance information collected from patients
- Detected problems and errors on patient account
- Facilitated payment and on patient accounts
- Troubleshoot customers complaints and problems and follow - up in a timely manner
- Prepared accounts adjustments
- Established and Maintained contract with payors to facilitate payment on claims
- Initiated appeals and reviews to maximize reimbursement on low insurance payments
- Review Explanation of Benefits for accurate payment
- Completed account receivable projects
- Generated Correspondence to insurance companies
- Request operative reports and other medical information for claim review
IntuitTucson, AZ
Customer Service Administrator Associate
03.2015
Job overview
- Responsibilities Managed several email boxes and route contacts appropriately
- Followed and executed against detailed process documentation in order to process customer requests
- Engaged with customer support teams, over a variety of media channels, with a high level of professionalism and courtesy
- Consistently perform repeatable process steps in order to provide a quality experience for customers
- Responded to escalated/misrouted customers using standardized responses and scripts
- Investigated and resolve customer order related issues
H&R BlockTucson, AZ
Customer Service Representative / Front Desk
01.2013 - 05.2013
Job overview
- Answered Multi- Phone line
- Followed Up on Basic Tax questions in a timely matter
- Set and Rescheduled Appointments
- Data Entry, Demographics
- Accepted Payment for Taxes Prepared
- Translated for Spanish speaking clients
- Coping, Filing, General Office duties
Wireless PlusTucson, AZ
Owner/ Customer Sales Representative
07.2001 - 12.2002
Job overview
- Direct store sales
- Handled technical and billings questions
- Bookkeeping
- Maintained contracts with providers and customers
- Facilitated payments and deposits
- Troubleshoot customers complaints and problems and follow - up in a timely manner
- Tracked and ordered equipment and supplies
- Responsible for selling product and accessories to meet monthly goals
Lincare IncTucson, AZ
Patient Account Coordinator / Up Front Review
04.2000 - 07.2001
Job overview
- Patient Account Representative / Insurance Billing Specialist
- Maintained contracts with providers and customers
- Verified insurance information collected from patients
- Detected problems and errors on patient account
- Facilitated payment and on patient accounts
- Troubleshoot customers complaints and problems and follow - up in a timely manner
- Prepared accounts adjustments
- Established and Maintained contract with payors to facilitate payment on claims
- Initiated appeals and reviews to maximize reimbursement on low insurance payments
- Review Explanation of Benefits for accurate payment
- Completed account receivable projects
- Generated Correspondence to insurance companies
- Request operative reports and other medical information for claim review
Carondelet Health NetworkTucson, AZ
Patient Account Rep / Insurance Billing Specialist
04.1998 - 04.2000
Job overview
- Maintained contracts with providers and customers
- Verified insurance information collected from patients
- Detected problems and errors on patient account
- Facilitated payment and on patient accounts
- Troubleshoot customers complaints and problems and follow - up in a timely manner
- Prepared accounts adjustments
- Established and Maintained contract with payors to facilitate payment on claims
- Initiated appeals and reviews to maximize reimbursement on low insurance payments
- Review Explanation of Benefits for accurate payment
- Completed account receivable projects
- Generated Correspondence to insurance companies
- Request operative reports and other medical information for claim review
Timeline
Fema Ambassador
Activus Connect
10.2024 - 03.2025
Medical Insurance Billing Specialist/Collection Specialist
Shared Services Center-Northwest Medical Center
05.2023 - 12.2023
Personal Assistant / Personal Care Assistant
RRJ Logistics
05.2017 - 08.2024
Customer Service Administrator Associate
Intuit
03.2015
Customer Service Representative / Front Desk
H&R Block
01.2013 - 05.2013
Owner/ Customer Sales Representative
Wireless Plus
07.2001 - 12.2002
Patient Account Coordinator / Up Front Review
Lincare Inc
04.2000 - 07.2001
Patient Account Rep / Insurance Billing Specialist
Carondelet Health Network
04.1998 - 04.2000
Similar Profiles
ALIYAH CASTROALIYAH CASTRO
Claims Analyst at Activus Connect LLCClaims Analyst at Activus Connect LLC
Cameron DabbsCameron Dabbs
Human Resources Assistant at Activus ConnectHuman Resources Assistant at Activus Connect
Maliyah MckenzieMaliyah Mckenzie
Supervisor at Activus ConnectSupervisor at Activus Connect
Samanica PhillipsSamanica Phillips
Customer Service & Loan Assistant at Activus ConnectCustomer Service & Loan Assistant at Activus Connect
Martina ChoeMartina Choe
Endoscopy Technician at St Joseph's HospitalEndoscopy Technician at St Joseph's Hospital