Jasmine Cervantes
Reno,NV
Summary
A results-oriented Operations Manager with experience in relationship building and finance operations. Led and managed a diverse team in financial services. Expertise in leading teams to improve performance, customer loyalty, and forging partnerships with internal and external partners. Dedicated in providing coaching to team-members to help excel in employee professional growth. Seeking the continuance of growth in my career by striving to expand my experience in team leading.
Overview
13
13
years of professional experience
Work History
Operations Manager
Wells Fargo Bank, N.A.
RENO, NV
10.2022 - Current
- Lead, Manage and develop a team in overseeing risk, ensuring exceptional customer service, and related transactional task and processes to ensure timely completion, quality, and compliance in retail banking.
- Customer service, operations, and financial service management experience withing a high volume, fast paced and constantly changing environment.
- Make decisions and resolve issues regarding customer and team experience, risk, and growth of the retail banking team to meet regional banking business objectives.
ASSOCIATE PERSONAL BANKER
Wells Fargo Bank, N.A.
Reno, NV
08.2021 - 10.2022
- Diligent about providing, educating, identifying, and presenting customers with broader financial conversations to meet their financial goals by utilizing appropriate branch banking tools.
- Identifying customer complaints and assist with resolving issues by capturing or escalating complaints.
- Maintained and built strong client relationships through quality, personalized interactions.
Lead Teller
Wells Fargo Bank, N.A.
Reno, NV
11.2019 - 08.2021
- Customer relationship building by having financial conversations to make appropriate banker or partner referrals. Engaging in digital options including Zelle, Bill Pay, Digital Wallet, and account alerts.
- Cash handling and processing transactions approvals while mitigating risk.
- Coach an provide effective feedback to tellers to support knowledge and growth. Focusing on increasing customer experience and branch profitability.
Manager
NV Bean
Minden, NV
06.2019 - 10.2019
- Trained all employees on rules, regulations, skills and recipes needed to perform the job and the initial grand opening of the store.
- Organization of files and documents to create the Employee Handbook of the company.
- Conducted interviews and collaborated with hiring decisions.
Business Administrator
On Command LLC
Reno, NV
07.2011 - 05.2019
- Business administration in regard to inventory, hiring, training, bookkeeping, and payroll.
- Managed receptionist, kennel, and grooming departments.
- Accountable for customer service matters.
Education
Bachelor of Science - Business Administration And Management
UNIVERSITY OF NEVADA RENO
Reno, NV12-2017
Skills
- P&L Management
- Strategic Planning
- Client Relationships
- Financial Reporting
- Business Development
- Performance Reporting
- Purchasing and Procurement
- Business and Operations Management
- Staff Training
- Fluent in Spanish
Timeline
Operations Manager
Wells Fargo Bank, N.A.
10.2022 - Current
ASSOCIATE PERSONAL BANKER
Wells Fargo Bank, N.A.
08.2021 - 10.2022
Lead Teller
Wells Fargo Bank, N.A.
11.2019 - 08.2021
Manager
NV Bean
06.2019 - 10.2019
Business Administrator
On Command LLC
07.2011 - 05.2019
Bachelor of Science - Business Administration And Management
UNIVERSITY OF NEVADA RENO