Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jasmine Chambers

Concord,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Medicaid Eligibility Specialist

Maximus
09.2021 - Current
  • Communicated with people from various cultures and backgrounds on application process.
  • Documented all communication with applicants and inputted information into system using Salesforce and Amazon WorkStation.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Interviewed over 25 applicants and explained scope of different available benefits.
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.

Customer Service Representative 2

Sedgwick
03.2020 - 08.2021
  • Analyzed all claims exposures, determined efficient ways to settle and handle according to required policies and procedures.
  • Evaluated and gathered data for over 25 claims process, reviewed process and coverage and also maintained effective follow up system
  • Assigned reserve values to claims.
  • Made claim payments as necessary, settled claims up to designated authority level.
  • Denied claims when necessary.
  • Developed and managed liability action plans to resolution.
  • Managed subrogation of claims and negotiated settlements. Communicated claim action with claimant and client.
  • Ensured claim files are properly documented and claim coding is correct. Maintain professional relationships.

Customer Service Specialist

Apple
01.2018 - 03.2020
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Handled over 47 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Described product highlights and benefits to help guide purchasing decisions.

Logistics Coordinator

United States Army
Ft. Campbell , Kentucky
04.2009 - 10.2012
  • Provided assistance to Unit Supply Sergeant in conducting logical planning and inventory management operations.
  • Possessed in-depth knowledge of business administration, property accountability, and supply chain management.
  • Served as primary back-up to Unit Supply Sergeant.
  • Maintained communication with Unit Supply Sergeant manufactures, vendors and warehouse personnel to expedite purchase orders, distribution, and problem resolutions.
  • Coordinated and conducted monthly, quarterly and annual physical inventories of all equipment assigned to unit.
  • Established and maintained accurate accounting and reporting system for expendable and non-expendable property, individual equipment records, and organizational clothing by using Property Book Unit System Enhancement(PBUSE)

Education

Licensed Full Specialist - Master Aesthetician

Beauty Schools of America
Hialeah, FL
07.2017

Licensed Massage Therapist - Massage

Beauty Schools of America
Hialeah, FL
06.2016

High School Diploma - undefined

Gaston College
2009

Skills

  • Communication
  • Microsoft Applications
  • Report Building
  • Data Entry
  • Time Management
  • Conflict Resolution
  • Technical Support
  • Leadership
  • Collaborative
  • Administrative Support

Additional Information

Veteran Status Honerable Discharge United States Army 04/2009-10/2012


  • Awards and Acknowledgments 2 Firearms training , Acquired “G” License (Gun License) Acquired “D” License (Security License) Charlotte Douglas Airport
  • Awards and Acknowledgements , Global War on Terrorism Service Medal Army Service Ribbon National Defense Service Medal Two Army Good Conduct Medal 3 Two Army Achievement Medal

Timeline

Medicaid Eligibility Specialist

Maximus
09.2021 - Current

Customer Service Representative 2

Sedgwick
03.2020 - 08.2021

Customer Service Specialist

Apple
01.2018 - 03.2020

Logistics Coordinator

United States Army
04.2009 - 10.2012

Licensed Full Specialist - Master Aesthetician

Beauty Schools of America

Licensed Massage Therapist - Massage

Beauty Schools of America

High School Diploma - undefined

Gaston College

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Jasmine Chambers